Find answers to some commonly asked questions below.
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FREQUENTLY ASKED QUESTIONS
Yes we do! We ensure you have financing options to pay in a timeline that works for you through Financeit. We also work to let you know of any available rebates for you to take advantage of.
Yes we do! Vision offers HVAC maintenance plans for residential equipment such as furnaces, A/C units, heat pumps, and more. We call this our VIP Agreement! We also service commercial clients with maintenance programs designed specifically for the size of property and amount of equipment in operation. You can find more information on our commercial services here. Maintenance plans are a great way to avoid costly repairs and ensure your system can reach its maximum lifespan.
- Current demand & crew availability
- Where you are located
- The priority of the work (e.g. flooding emergency vs. routine project)
It all depends on the type of insurance coverage you have, as well as the nature of the repair. Some policies cover repairs as a result of flooding or other home/ property damage. Proactive maintenance is generally not covered by insurance. We advise to contact your insurance broker or customer service team to find out more.
Noise such as knocks and pings in the pipes and other sections of plumbing can be the result of many things. It could be a sign that the system has developed issues with pressure, obstructions, pipes becoming dislodged, or parts becoming broken or failing. Count on Vision Mechanical to diagnose the root causes of these noises and provide an effective plumbing solution.
Do you have a back-up or overflow? That would definitely constitute a plumbing emergency, especially if there is flooding involved. Or maybe you’ve got a faucet that’s spraying water everywhere, or a burst/broken pipe or other leak that’s causing water to spread. If you can, turn off any valves to stop the water from flowing which will create more damage. These types of situations need to be addressed ASAP. We can help! Call us 250-470-9552.
toilets & faucets
Clogged drains are not an uncommon thing in households, and in general are no reason to panic. This usually happens in a kitchen sink, bathroom sink, shower or tub drain, or laundry/utility room sink. In washrooms, for example, a buildup of hair and other runoff waste is the typical culprit of drain clogs. Bathroom sinks usually have a drain stopper that you can pull up – if you haven’t cleaned this in a while, chances are good that it will be full of hair and gunk. Time to give it a good cleaning and wiping. Put the stopper back in place and run the water. If you don’t see improvement in water buildup, you probably have a clog further down the line. Stores sell ‘drain snakes’ and the cost is minimal. If the clog isn’t too far down, the snake will do the trick, pulling out hair and other debris. If that doesn’t work, the clog is likely deeper – that’s when it’s time to call a professional plumber.
*note: avoid using chemical ‘cleaners’ as they are abrasive and usually toxic*
Small leaks can be fixed in a DIY manner, however we recommend taking a look to see what might be causing the leak. Then give us a call and we can get some details and, if possible, pictures from you so that our plumber can arrive prepared to fix it! Some older fixtures have been discontinued, or configurations have changed, so the pictures give us an idea if we need to suggest an alternative solution for you.
- First, go to the water shut off valve at or around the toilet base. Turn valve until water shuts off. If the toilet does not have a valve, open the tank and rig the float to stay in its position – this way no more water will flow in.
- Next use towels or a Shop-Vac to clean up the water that’s spilled onto the floor. Thoroughly wash all surfaces that were affected.
- Either reach into the toilet (wearing rubber gloves) use a toilet plunger to try to remove the object(s) blocking the toilet.
If this doesn’t work, give us a call. Toilet overflowing could be a sign of a larger plumbing issue. The clog may be located farther down the pipes. We can diagnose the issue and resolve it promptly and professionally.
flooding & sump pumps
This can depend on a number of factors, like the builder, how much the furnace is used (and under what conditions), etc. Having said that, a typical home heating system should last 15 years or more. The key is proper care & maintenance. Give your furnace some TLC and these systems can last 20 years or more. The case can be made, though, to replace an existing system with a more energy efficient one, even if it’s say 10 years old. Talk with us to see what’s right for you.
Sure, happy to help! Here are a few pointers:
- Set your thermostat between 65F to 68F when you are at home, and less when you are away (or asleep)
- Use a programmable thermostat to save on hydro bills by using less energy when you are asleep or away (or turn the thermostat down manually)
- Replace your furnace filters regularly… as often as once a month, depending on number of people in the home and environmental factors
- Get a furnace tune-up annually
- Make certain that registers aren’t blocked by furniture or drapes, etc.
Most installations on furnaces and air conditioners are usually an 8 hour day with two technicians. You can also add in humidifiers and UV Light to your system which take less time to install as individual components.
CHECK OUT VISION MECHANICAL’S PLUMBING, HEATING & COOLING