I had just moved into my new home and my sump pump blew. The “grey matter” was spraying throughout the storage area into my basement. I called John at Vision Mechanical and he assured me he would get things up and running as soon as possible. He came right away and had a new system installed with an alarm to warn me in the future. This gave me the peace of mind I needed. John even came back to check it at a later date. I was very pleased with Vision Mechanical. They gave me great customer service.
Of all the companies we called, you were the only one to suggest that our faulty air conditioner might be repairable. We fully expected to wait for days during the heat wave, but you were there to fix the job one day after we called you! Thank you Vision Mechanical for your quick attention and for offering an unexpected solution to our problem.
Our 1974 built home required some much needed upgrades to 2 of the bathrooms. Vision Mechanical was the plumbing company that worked with our contractor and we couldn’t have asked for a better person or group of workers to get the job done. We have recommended Vision Mechanical to friends that are in the process of a major home upgrade and they are very impressed with their honesty and knowledge.
Thank you VERY MUCH. Your teams service has been exceptional to put it mildly. In a leadership role in service myself it is rare to receive such exceptional service from an entire team of people. From Jean to Brandi and Jeremy I applaud your professional service. I will be sure to tell everyone about your service and company and my family can’t thank you enough for always going that EXTRA mile when many would have cut corners. My hats off to all of you & just know we value your communication, follow up, efforts & hard work. Bravo Vision… bravo!!! Thank you again for everything and I appreciate the follow up about the vent cover.
I first came in contact with Vision Mechanical 8 years ago on a referral. I have found them to be excellent to deal with. The servicemen are punctual, courteous and very capable. They have provided first rate service to us at competitive rates over the years as they continue to grow their business.
Not only have I used Vision Mechanical’s service in the past which was always very professional, done on time and for the amount quoted, but I have referred Vision Mechanical to my family, friends, and clients.
As an engineer technologist, one of the things that is most important to me is workmanship and Vision Mechanical's work was very neat and clean. We will definitely be recommending you to others.
I am pleased to provide you with this testimonial letter in regards to all the excellent service and workmanship you have completed at our food and beverage locations at Big White, Kelowna. VISION MECHANICAL LTD provided service at our personal residence as well, which included Plumbing, Installation of a Hot Water Tank along with other smaller jobs. I have found the office staff to be polite and efficient. They kept me up to date with future appointments, delivery of parts and they were always prompt. Different technicians, other than John Watson, the owner, had been sent, and I found them to also be polite, tidy, and most importantly they listened to my concerns. Time was taken to clearly explain what was causing the problem and what work would be needed to rectify the situation, in addition to the costs anticipated. During our new build, VISION MECHANICAL LTD excelled from start to finish! The technicians offered advice for the many choices that needed to be made and their creative input was appreciated. They were able to create an additional zone in the radiant floor to heat the pool, and this was done efficiently and cost effectively.
Thank you for looking after my recent “leaking hot water heater” problem. I appreciate that you made arrangements to inspect the job very soon after I told you about the problem. Your confirmation call a day in advance was great! I knew exactly what time you were arriving. Your men were polite, professional, and on time. I confidently recommend Vision Mechanical for professional plumbing and heating service.
My husband and I were very pleased with Vision Mechanical not charging us for a service call. They could have fixed our problem but suggested that we call the company that serviced us last year because we would be under warranty. We appreciated the honesty and also for not charging us for the service call.
We have had the great pleasure of knowing and working with John and Jean Watson for about 10 years. They are the most honest and caring people you can know. Their attention to detail and willingness to go the extra mile for you is so refreshing to see. John’s knowledge of his industry is amazing and he always has the right answer. We would never hesitate in recommending Vision Mechanical to anyone.
Over the past couple of years I have had the pleasure of having John Watson and his staff working for Bristol Gardens and also the individual owners of the strata lots. I have found the team at Vision Mechanical to be thorough in workmanship, pleasant in dealing with the owners, prompt when dealing with an emergency, all of this is at very competitive pricing. I hire them for cleaning sewer lines, installing water lines, checking for leaking gas lines for strata. Individual owners have also had the Vision team install new furnace air conditioning units and all were very happy. I personally would recommend that you hire Vision Mechanical for all your plumbing, heating, and air conditioning needs. They are a truly professional team in all respects.
One call to Vision Mechanical and they were there for us. They came and installed our outside shower for our new pool. Seeing the work that was done, we were pleasantly surprised to be on time and on budget. After owning several homes and dealing with many contractors over the years, we know that on time and on budget rarely happens.