Testimonials & Plumbing Awards

Vision Plumbing Heating Cooling: The Okanagan & Kelowna's Preferred Plumbers

Our plumbing, heating, cooling, and gas services are trusted by residents and business owners across Kelowna and the Okanagan. But please, don’t just take our word for it! Vision Plumbing Heating Cooling is proud to showcase our excellent reviews from happy customers, and the awards we have won for “Best Plumber in Kelowna” and “The Best Heating, Ventilation, and Air Conditioning (HVAC) in Kelowna”.

For your residential or commercial plumbing & HVAC needs, trust Vision Plumbing Heating Cooling.
At Vision, we see your solution. 

Vision Plumbing Heating Cooling's Plumbing & HVAC Awards

Consistently Awarded as The Best Plumber in Kelowna

Best of Kelowna gold award badge for Vision Plumbing's Gold win in Plumbing 2024
Best of Kelowna gold award badge for Vision Plumbing's Gold win in Plumbing 2023
Best of Kelowna gold award badge for Vision Plumbing's Gold win in Plumbing 2019

Awards For The Best Heating, Ventilation, and Air Conditioning (HVAC) in Kelowna

Vision Plumbing Heating Cooling's Reviews & Testimonials

Sam PottsSam Potts
03:04 12 Jun 24
Thank you Kjel for your efficient work. Professional, knowledgeable and a positive attitude. I highly recommend this company for their proficiency.
Louise KitchinLouise Kitchin
23:56 22 May 24
Fast efficient knowledgeable and friendly
CCCC
02:54 09 May 24
I think it was Kirk or Curt - Didn't quite catch it but had an amazing experience at Brandts Crossing. He explained the whole job upon arrival. The guys walked in with shoes off, socks on, laid down drop sheets. Very neat and tidy and even vacuumed all areas. Definitely recommending Vision to my friends. All of my pipes settled nicely.
Fiona LehnFiona Lehn
20:28 07 May 24
I call Vision for all plumbing and HVAC repairs and servicing. They are always extremely competent, communicative, and thorough, and they have even offered preventative solutions that increased efficiency and saved me money. They're the BEST!
Mandi CarrollMandi Carroll
21:55 02 May 24
Kjel was in our apartment building doing maintenance on our swamp cooler and was very courteous and informative. Glad Vision is looking after our building!
Judy BoyczukJudy Boyczuk
18:54 02 May 24
Just had Kjel up to clean and service our ductless heat pump. He was so nice and did a good job, while he was here my elderly husband fell (Nothing to do with Kjel) Kjel was very concerned and helped with getting him up. Wonderful, caring young man.Judy
Emily McDuffEmily McDuff
23:36 24 Apr 24
Kjel preformed an AC maintenance on my boyfriend’s family home. The service was amazing and we recommend Vision Mechanical to anyone looking to get their home AC or furnace serviced!
Moroni77 NephiMoroni77 Nephi
05:30 24 Apr 24
Gentleman came to our home to do the yearly maintenance checkup on our air conditioner. Arrived on time, and was very thorough with everything. Communication was great and we would be MORE than happy to have them here again!! Highly recommended.
Debbie HudsonDebbie Hudson
17:33 18 Apr 24
Kjel clearly communicated the timeline for the appointment and was incredibly courteous and thorough in his work.I appreciated his manner and explanation of what he was doing, and have already booked my annual contract for next year through him, which was thoroughly explained and convenient to so while he was at the house.
Gordon KurioGordon Kurio
20:37 07 Apr 24
Recent furnace and water heater replacement As usual great service from the Vision Crew. David, Jeff,Kent and Brandon.Well done.
Fred BusbyFred Busby
23:05 05 Apr 24
The crew we had were very professional and the teamwork was great. They were very clean and tidy throughout the entire process.I would highly recommend Vison Plumbing,Fred Busby
Barry AdamBarry Adam
16:48 26 Mar 24
Our Navien on demand hot water went down suddenly. It not only provides hot water for everyday use but for our floor heat as well so we needed it fixed asap. I called 3 local companies that I got off the Navien website. Vision was the third one and the only company where I could get through to a live person. They were out the same afternoon which is very uncommon. They even texted me when the tech was on his way. Kevin the tech was great to deal with and did a good job troubleshooting. It turned out we needed more parts and the have a good web based system for viewing and accepting quotes. They were very responsive which I have not experienced with other local mechanical companies. A great experience thus far.
Dale TurnerDale Turner
23:00 25 Mar 24
Simon came out quickly on a call out and was very pleasant to deal with. He came back a few days later to finish the job. A fine young man.
Payton FraserPayton Fraser
21:18 05 Mar 24
Would highly recommend Vision Plumbing Heating Cooling! Our furnace was giving us grief this morning and they saved the day with same day service and got our heat working again.Not only are they knowledgeable and accommodating but they’re friendly and provide excellent customer service! Definitely give them a call the next time you’re in need of their services!Thank you again!
Caroline GreenwoodCaroline Greenwood
00:01 29 Feb 24
Jeff from Vision Plumbing Heating and Cooling came by today to see if he could get our 1980's gas fireplace working again. He was timely, courteous and knowledgeable, and yes he got our old fireplace working again. Thank you Jeff
Brad ThiessenBrad Thiessen
07:16 26 Feb 24
James! Another great experience of outstanding customer service here with Vision P&H. James helped me get my furnace running in less than 15min on a weekend after waking up to shivers on a windy winter morning. Outstanding!
Robin SmithRobin Smith
02:26 31 Jan 24
Great service from Jeff and the whole team at Vision Mechanical. From the first after hours support call through to diagnosis and prompt repair they were great communicators and easy to do business with.
Julie PaulJulie Paul
06:37 24 Dec 23
Excellent service from the time we booked with a text reminder, then Jeff came right on time, was extremely knowledgeable and professional. He fixed our outdoor fireplace and explained everything to me. We had another company come out before and they could not figure out the issue and just ghosted me after promising to come back and fix. Jeff was able to figure out the issue immediately and provided GREAT service. I highly recommend Vision Mechanical - the prior reviews live up to expectations!
Kaylyn RobinsonKaylyn Robinson
15:13 14 Dec 23
Highly recommend this company. After contacting numerous plumbing companies, and having a couple no-shows and getting the run around, I reached out to Vision Mechanical. The booking process was easy, they showed up on time, and Esteban (the technician) was very friendly, knowledgeable, and thorough. I will certainly use this company again, should I need them in the future.
D MD M
16:28 12 Dec 23
I used vission plumbing for few jobs in my house. Vision plumbing team is awesome. The house is old and I had to change and fix many things, from changing pipes to fixing bath overflow and installing dishwasher. Vision team helped me with all that. I had hired, unfortunately, another company (Bee's knees plumbing and heating) to install furnace and they did so wrong that I had flood in my basement for a month. I called again Dave, they came, found problem and fixed everything for me. I am definitely taking this company for any future jobs that I will have in the house. I trust them and I know I won't have any problems after they leave. Dave is amazing. For any issue he explained me what is going on and how they can fix that. Every worker from vision was very profesional and respectful. Great job vision team!!!
Roy AndersonRoy Anderson
22:22 11 Dec 23
Jeff came as a follow up visit and didn’t take long to diagnose the problem and find a solution. Fireplace now operating efficiently, Thank you!
Graham BenderGraham Bender
00:17 01 Dec 23
Problem solved quickly and then offered to do another small job because of minimum one hour charge. That is extraordinary.
Junya NakamuraJunya Nakamura
16:10 30 Nov 23
Contacted with them and had responses right away. Had choice of 7am!! Or 3 pm and picked 7pm. Tech: Esteban showed up on time, fixed the problem. Explained about his work and cost. Employing good employees must be good company. They also do commercial work, they did some of the work at my restaurant and again I had no issue at all and did great job!! Highly recommended!!
That FarmThat Farm
04:15 18 Nov 23
Levi expertly tuned up the Natgas fireplace. Excellent work!! Timely and professional. Thank you.
Joanna FoxJoanna Fox
19:22 16 Nov 23
The BEST customer service and knowledgeable maintenance. Thank you Jeff, we are so happy to have our gas fireplace up and running again! ♡ Highly recommend!!!
Barb MacWilliamsBarb MacWilliams
06:58 08 Nov 23
Very happy with Jeff’s work on my old fireplace which needed cleaning and maintenance. Excellent communication and explanation of how things worked and what he was doing.
Brad KoppBrad Kopp
01:49 04 Nov 23
I have used Vision Plumbing Heating Cooling twice in the last six months, once to fix the condenser on the A/C and today to fix the furnace. They are a very responsive and professional company. I arrived home a few nights ago to find the house was an ice box as the furnace was not working. I called Vision the next day and within 24hrs they had a technician on site. His name was Jeff and he was a pleasure to deal with. He removed the motor on the furnace and showed me the source of the problem - two birds had gotten in through the exhaust vent and clogged the system so it shut itself down. He cleaned out the motor, reinstalled it and answered all of my questions. The charges were very reasonable for an hour of time spent at our home to fix the issue. I had a similar great experience with their technician in the summer time. I used Vision Plumbing Heating Cooling as prior to them I had used one of their competitors, Border Plumbing, and the experience was brutal. They sent a technician to diagnose a noisy water pipe in our mechanical room. The tech was onsite for 25min and he told me the problem was in the irrigation line, which I already knew. Then he was done and I got a bill for twice as much as what Vision charged, but Vision actually spent an hour to fix something. Border told me after the first 15min the price goes up, and in response to the negative review I wrote, they said that the technician had to drive for ~50min to get to our place, so they allocated one hour and 17 minutes to the service call, hence the charge. Jeff from Vision had to drive to our place in Kelowna from West Kelowna, spent an hour at the house, fixed a real issue with our furnace, and Vision charged half as much. Use Vision.
Valerie MarshinewValerie Marshinew
01:12 03 Nov 23
We had work done on our plumbing manifolds and most valves in our house . Although Vision Plumbing Heating Cooling were the most second most expensive of the four plumbing quotes we chose them. Michelle was terrific to deal with in the phone being very professional and friendly. On the day of the work Alex and Keenan arrived on time. Both were professional and courteous. They were very helpful and ensured we understood the work being performed and answered all of our questions. I give this company 5/5 for their service performed and I would hire them again. Thank You.Rick & Val MarshinewKelowna, BC
Abe GalAbe Gal
18:14 29 Oct 23
We had Jeff sevicing an oldish fireplace that would not start.We appriciate his vast experience and knowledge , fireplaceworks perfectly now. Cost was fair also. Abe
kevin tomaszewskikevin tomaszewski
01:37 24 Oct 23
I had a plumbing emergency spring up overnight and had to shut off the water supply to the house. They were able to make room for me in their busy schedule the next day and made the repairs I needed in a quick and timely manner. I would recommend Vision Plumbing Heating Cooling to anyone seeking plumbing services, in fact l am going to call them up for a larger job I've been planning for next year.
Shelah PansegrauShelah Pansegrau
23:12 23 Aug 23
Visions had excellent customer service and communication from the outset. Within two days of my request, Jeff came to diagnose and repair the pool heater. He is knowledgeable and respectful, thoroughly explaining the problem while repairing the heater. Thanks Vision Plumbing Heating Cooling!
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Vision Plumbing Heating Cooling Continues to Impress: Exceptional Service in Replacing Hot Water Tank

Once again, Vision Plumbing Heating Cooling to our rescue. We had the misfortune of having one of our commercial Hot Water Tanks go on us. Since Visions had done such a fantastic job when they replaced our dreaded Kitec Pipes, we just picked up the phone and called Visions and to our rescue Jeremy came. Not only was he able to track one for us, he also made sure it was installed within the week to the delight of all 39 owners in our building. It is such a pleasure to work with contractors who show up on time (or early as this crew did), did an awesome job, cleaned up after themselves and were just plain great guys to deal with. It doesn’t seem to matter who Visions sends to us, they have all been awesome and do a fantastic job. Thanks again for another job well done. See you in the fall when you replace our HVAC System. Visions Mechanical Ltd. is truly the BEST!! Strata Council Kas 2723 Stellar Place.

Chuck, Darlene, Alex, Sue and Jill

Exceptional Service: Professional and Efficient Residential and Commercial Furnace Service

Great service all around. Used them both at my rental for a residential furnace service and at my workplace for the same thing. In both times I’ve experienced nothing but professional service. Starting from the booking on the phone and communicating prior to it, and on-site with techs. In both cases, they were extremely professional, knowledgeable, and helpful. A very modern approach to communications too with automated reminders, automatic invoices being sent, and reports with pictures attached. Very well-run company. Thank you for y’all help!

Yuri Grozenok

Vision Saves the Day by Providing Excellent Service

This company saved us!! So lovely to work with from start to finish, incredibly responsive, and just nice people. Our sewage pipe was completely crushed, causing it to back up into our house…NOT what you want. After dealing with other companies in the trade I can’t tell you how happy we are that we went with Vision, it was as smooth as possible. Thank you!

Chelsea Agnew

Exceptional Duct Work and Roof Vent Installation by Vision Plumbing Heating Cooling

We had a recommendation from PureAir to use Vision Plumbing Heating Cooling Plumbing & HVAC to install the ductwork and roof vent for our newly installed gas range. Brandon came out and gave us a quote and returned a few days later to complete the installation. Brandon was exceptionally personable and efficient and we really appreciated his prompt service and attention to detail. Thanks Vision Plumbing Heating Cooling; I’d highly recommend your company to anyone needing this kind of service.

Dave Dunbar

Vision Plumbing Heating Cooling’s Outstanding Service for Emergency Flooding Solutions

Vision Plumbing Heating Cooling has consistently delivered for me. We have had a few “emergency” flooding moments over the years, as we operate a lot of equipment with high volumes of water. Justin and the team are very knowledgeable, and they do a great job walking through the details in a clear and concise way, so we can work together to get the job done the way I need it, in a timely fashion. I am grateful to the Vision Plumbing Heating Cooling team for their professionalism, efficiency, communication, and high-quality service. Thank you again​

Expert Plumbing Services and Valuable Maintenance Tips

Vision Plumbing Heating Cooling came highly recommended to us. When I called to set up an appointment for them to our condo, the frontline staff were very courteous and understanding of our plumbing issue. Justin arrive when he was scheduled to and was very efficient in fixing our leaky faucets and sink. Justin also explained a few procedures for maintenance of our bathroom and kitchen drains, that were much simpler then what I was doing. I highly recommend Vision Plumbing Heating Cooling for any plumbing issues you may have.

Adrian Vander-Velden

Fixing Taps and Furnaces with Professionalism and Expertise

A big shout-out to Justin! He arrived promptly, fixed the issue with my exterior tap, explained everything he did so I understood the repair, and then he identified a further issue with my furnace to make sure I didn’t have any trouble down the line. He was super friendly and professional! 5 stars for sure!

Marilyn Green

Above and Beyond Service in Restoring Our AC and Furnace

Steve was thrown into a nightmare of a situation of ours. We had had 2 years (and approx 8 visits) from other local businesses trying to get our AC to work as it had when it was first installed about 7 years ago. After one diagnostic visit, Steve had the part ordered and installed it a few weeks later. WOW AC again. But it doesn’t end there! After 4 weeks of things running well the blower motor went (unrelated to the previous repair). With the help of Brandi (and probably others), they located a motor for this furnace in the Southern USA. It took approximately 3+ weeks to get the motor because of all the screw-ups from the supplier. Steve came over at 6 pm to install it the day they received the part. This team went above and beyond to help us out. I have been referring everyone I speak to Vision Plumbing Heating Cooling. Fair pricing, exceptional service, and great diagnostic technicians. Thanks, Steve, Brandi and the team at Vision Plumbing Heating Cooling.

Kevin Delaney