Kelowna Heat Pump Installation & Replacements

Local Experts Since 1986

Same Day Service Across Kelowna & Surrounding Areas

Your Trusted Heat Pump Installer In Kelowna & The Okanagan

Heat pumps provide both heating & cooling, and are an energy efficient alternative to furnaces and A/C, when natural gas isn’t an option. Or, consider combining an electric heat pump with a gas furnace for reliable dual fuel heating!

Contact our heat pump installation experts today, and ask about our heat pumps built-in-Canada! Need emergency heat pump repairs? Don’t wait – we’re available 24/7!

Support Local & Ask About Our Canadian-Made Heat Pump Options!

Why Choose Vision for Heat Pump Replacements & Installation?

Looking for a “heat pump installer near me”? You have come to the right place.
Searching for “heat pump companies near me”? Look no further.
Vision Plumbing, Heating & Cooling is your trusted local Kelowna heat pump installer and service team.

Vision Plumbing Heating Cooling

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Based on 712 reviews

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Benefits of Heat Pumps for Kelowna Homes

Year-round comfort: heat in winter, cooling in summer, plus better dehumidification than a standard central air conditioner. See more heat pump air conditioner comparisons.
Energy savings: especially when paired with a high-efficinecy furnace, heat pump AC and heating results in less energy consumption and more comfort year-round.
Flexible installation options: ducted systems or ductless mini-splits, installed with quiet, modern in-home heads

Plus, there are often heat pump rebates available to help you save money on your installation or heating upgrade Upgrading to a heat pump is often more affordable than you’d think!

Consider Getting A New Ductless Split or Mini Split Heat Pump

Mini Splits offer flexibility because they can be suspended from a ceiling, mounted flush behind a drop ceiling, hung on a wall or floor-standing. Ductless heat pumps allow for a peaceful inside environment by enabling the contractors to install components like compressors and motors outdoors.

Mini split ACs have little to no ducting. Central Air duct losses can easily account for more than 30% of energy consumption, especially if the ducts are not sealed tight or in an unconditioned space such as an attic or crawlspace. They’re perfect for older homes, new-construction hotels, motels, carriage houses, restaurants and more. Contact us for your quote in the Kelowna and surrounding Okanagan area.

What is a Ductless Mini-Split System?

A ductless mini-split is a heat pump system designed for homes without ductwork (or for spaces that need independent climate control). A single outdoor compressor connects through a small refrigerant line set to one or more wall-mounted indoor heads, each with its own thermostat. In Kelowna, ductless mini-splits are the right answer for older homes in Lower Mission and North Glenmore that never had ducts, finished basements that run cold, garage suites and laneway homes, sunrooms that need extra cooling, and strata units where central HVAC isn’t an option.

Why Does Mini Split Zoning Matter?

A two-zone or three-zone mini-split lets one family member sleep cool while another runs warm, without wasting energy and money providing air conditioning to empty rooms!

Our Heat Pump Installation Process

Honest quote and in-home assessment with accurate sizing and project cost estimate. Call-out fees may apply depending on location.
Best heat pump system recommendation that suits your home, comfort needs, and budget (this includes ductless mini splits).
Permitting and rebate assistance handled by Vision installers.
Installations typically completed in 1 to 3 days, with minimal disruption.
After-install support, where we walk you through the controls and offer maintenance plans.

Learn more about heat pumps and our reliable heat pump installation service solutions by giving us a call today at 778-760-1221.

Common Heat Pump Installation Questions (FAQ)

Are heat pump installations eligible for rebates?

There are often rebates available throughout BC for qualifying heat pumps and households. Our expert HVAC technicians can guide you on available heat pump rebates, and recommend eligible products.

How long does it take to install a heat pump in Kelowna?

Most heat pump installations in Kelowna take 1 to 3 days, depending on the system type and home layout. Our professional HVAC technicians will assess your home (or business) and ensure a seamless installation process.

How much do Kelowna heat pump installations cost?

The cost of installing a heat pump in Kelowna varies based on the system type and home size. On average, installation ranges from $5,000 to $15,000 before rebates. Our team can provide a detailed quote and help maximize your savings.

Are there any heat pumps made in Canada?

Yes! If you are looking to support local Canadian businesses, Continental is a Canadian made HVAC supplier: including heat pumps and furnaces built in Canada!

Are heat pumps worth it in Kelowna’s climate?

Yes! Heat pumps are highly efficient for Kelowna’s climate, providing both heating and cooling. With moderate winters and warm summers, a heat pump can reduce energy costs while keeping your home comfortable year-round.

Do heat pumps work in cold temperatures?

Yes! Modern cold-climate heat pumps are designed to work efficiently even in sub-zero temperatures. Many homeowners in Kelowna choose hybrid systems (dual fuel) for added reliability during extreme cold snaps.

How long do heat pumps last in Kelowna?

With proper maintenance, a heat pump can last 15–20 years. Regular servicing ensures efficiency and longevity, making it a smart investment for Kelowna homeowners looking for energy-efficient heating and cooling.

Do I need a permit to install a heat pump in Kelowna?

Yes, a permit is typically required for heat pump installation in Kelowna to ensure compliance with local building codes and safety regulations. Our HVAC experts handle the permitting process for you, making installation hassle-free

Are mini-splits efficient in Kelowna winters?

Yes — modern cold-climate mini-splits maintain heating capacity well below freezing and are an effective primary heat source in the Central Okanagan. For homes that occasionally see -15°C or colder, a dual-fuel setup pairing a mini-split with a backup gas furnace or electric resistance offers the best of both economics and reliability.

Can a mini-split cool an entire Kelowna home?

A multi-zone mini-split with three to five indoor heads can cool a typical Kelowna home, especially if the layout is open. For larger homes or homes with many small rooms, a central ducted heat pump is often a better fit. Vision will recommend the configuration that matches your home — not a one-size-fits-all package.

Do you install PTAC Units?

No, and they often can’t be repaired either. We instead offer upgrades to ductless split systems.

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Vision Plumbing Heating Cooling has been trusted for our high standards, ethical practices, and commitment to customer satisfaction across Kelowna, Vernon, Penticton, & surrounding areas throughout the Okanagan Valley since 1986.

Family owned and operated since 1986. At Vision, we see your solution!

Vision Plumbing Heating Cooling:
Elevating Service Every Season

Vision Plumbing Heating Cooling

2600 Acland Rd Unit 8, Kelowna

4.9 712 reviews

See All Reviews Leave A Review

Lisa M. ★★★★★ just now
Amazing courteous service as always for Vision Mechanical!
Dayna D. ★★★★★ a month ago
I had a great experience with Vision and my plumber, Alex. I recieved a quick … More response, clear communication, and was made aware of the cost and options beforehand. They worked with my schedule. He came prepared and fixed the leak in one visit.
The Ryse B. ★★★★★ a month ago
We had a plumbing emergency at our bakery today, and Vision Plumbing was able … More to arrange a technician to come out the same day. As a local business owner, I really appreciate how important it is to have problems like this addressed quickly and efficiently so we can keep the business running.
The technician was professional, explained what caused the problem, and gave us different options for how to fix it rather than just pushing one solution.
Very responsive, knowledgeable, and helpful. We really appreciate the quick service and would definitely recommend Vision Plumbing to other local businesses and homeowners.
W. ★★★★★ 2 months ago
I have an older gas fireplace that was having some issues. Jeff from Vision … More came, figured out the couple of problems it was having, repaired and cleaned it! Not only was he honest but up front and friendly. Because of how knowledgeable and easy to speak with he was, I will ask for him for any maintenance required for fireplace, healing or cooling! This is a valuable employee and representative for Vision Plumbing and Heating!
Scott C. ★★★★★ 3 months ago
Jeff Knox has helped us with our A/C on a couple of occasions in 2025 and 2026 … More and he has been wonderful to work with. He is extremely thorough and explained everything exceptionally well providing us enough information to make informed decisions at every step of the process. He has always been honest, upfront, and genuinely tries to keep the costs as reasonable as possible. We have always been highly satisfied with the services, costs and honesty at Vision Mechanical. Thank you!
Riley J. ★★★★★ 3 months ago
Our AC unit stopped working a day before my wife went into labour. They were … More able to come in and get the AC fixed earlier than expected due to our circumstances. We had family in town able to meet Doug since we were busy in the hospital. By the time we got home the house was nice and cool again!
Trish A. ★★★★★ 4 months ago
Very grateful to have Jadyn work on our Kitchen plumbing in such a professional … More and thorough manner. He notified me the time he would arrive. Held fast to the cost/estimate. And even cleaned up after he finished! I most definitely would go through Visions again and name request him. Five Star workmanship.
michelle van K. ★★★★★ 6 months ago
I had an outstanding experience with Vision plumbing, heating and cooling ! … More Even after hours, they answered the phone immediately. From the dispatcher, Michelle, to the owner, Brent, and the technician, Oakley, the team was absolutely fabulous. I felt truly heard, valued, and cared for—they went above and beyond to get my water heater back up and running. The technician was so friendly, personable, and kind—I can’t thank them enough. I highly recommend them!
Anton N. ★★★★★ 6 months ago
We were very happy with the service from Vision Plumbing. They arrived right … More on time and provided professional, high-quality work at a reasonable price.
They handled our Poly B replacement from start to finish, including the drywall repairs, which made the whole process much easier. We really appreciated that they took the time to explain everything clearly without trying to oversell us on unnecessary extras. We actually learned quite a bit from them!
Highly recommend their helpful and professional team.
Declan H. ★★★★★ 7 months ago
We needed a full furnace and AC system replaced; with the old, neglected units … More reaching end of life.
Vision had a great process of inspection, quoting, and final fitting operations. Communication was stellar throughout and the interactions were always very friendly, supportive and knowledgeable.
Jeff conducted the initial inspection, to which I thank for educating me on a lot of unknowns.
Jamie And Doug were excellent in the whole replacement and fitting exchange of the systems. Getting the old furnace unit out, with the new one in on the same day to ensure we stayed heated through the night as a top priority. They were open to my questions and eagerness to learn, and were overall very professional and friendly.
Through and through a supreme service that I would recommend in a heartbeat.
Thank you.
Russel P. ★★★★★ 7 months ago
Oakley did a beautiful job of the install of a new navien water heater and a … More new water softener. We couldn't be more pleased with the results of the installation and his explanation of how every thing works on this equipment. We also liked his professional manner. He also did an excellent job of cleaning up after the installs were done.
To sum up we're very pleased and would not hesitate to have him do more work for us should the need ever arise.
Russ and Wendy Paul
Valerie E. ★★★★★ 8 months ago
New to the Okanagan and in need of a new furnace and air conditioner before … More the summer heat hits. Thanks to Dave for an fair and reasonable quote, we chose Vision. Oakley, Jamie, and Doug were prompt, friendy and knowledgeable. Did great job. Jeff completed the inspection and answered all of our questions with expertise. Great team! We highly recommend.
Eneida C. ★★★★★ 8 months ago
Exceptionally quick and great service from Oakley and the rest of team. I had … More an undiagnosed septic smell in my place and we had tried absolutely every thing and nothing worked. As soon he came in he was able to let us know it was an issue with the roof vent. They quickly fixed the issue and it had been great since. Very fast and reliable team.
Robert M. ★★★★★ 8 months ago
Excellent service and speedy response! Had a small water leak after hours and … More Slav was able to show up and fix it in 15 minutes. My family much appreciated the quick response and quality service. Great customer service, I highly recommend Vision Plumbing!
Paul M. ★★★★★ 9 months ago
Kjel was awesome! He called in advance and confirmed he would arrive on schedule. … More Once here, he quickly determined that the condensation neutralizer installed by a different company was backing up due to poor installation. He rectified the problem, checked the rest of the system, and explained things very clearly. 100% recommend Kjel and Vision Plumbing, Heating, and Cooling!
Anna “Sweet Bees Baskets” M. ★★★★★ 10 months ago
Excellent service! They responded within minutes and arrived quickly. The plumber … More was professional, knowledgeable, and did a great job. Everything was explained clearly and the work was done efficiently.
Quality work and great customer service. I would highly recommend this company for any plumbing needs.
M. ★★★★★ 10 months ago
Vision Plumbing should be congratulated on retaining such an excellent employee … More like Oakley. He was very professional, extremely personable, and timely with his repair work performed on our free standing bathtub faucet assembly. He disassembled the existing unit to see if it could be repaired, which it could not because of its twisted lines, then reinstalled a new unit immediately. This work was all performed on the same day that I called Vision! I had never used Vision before, and this was the first time I met Oakley. Our condo manager recommended Vision to me, and I am thrilled that he did. Thanks Vision Plumbing...and THANKS Oakley! I need to add that Michelle in the office was first class too for organizing it all for me!
PDC M. ★★★★★ 10 months ago
Vision Plumbing should be congratulated on retaining such an excellent employee … More like Oakley. He was very professional, extremely personable, and timely with his repair work performed on our free standing bathtub faucet assembly. He disassembled the existing unit to see if it could be repaired, which it could not because of its twisted lines, then reinstalled a new unit immediately. This work was all performed on the same day that I called Vision! I had never used Vision before, and this was the first time I met Oakley. Our condo manager recommended Vision to me, and I am thrilled that he did. Thanks Vision Plumbing...and THANKS Oakley! I need to add that Michelle in the office was first class too for organizing it all for me!
Lisa Van L. ★★★★★ 10 months ago
We've had Visions out to service our 30+ year old gas fireplaces a few … More times over the years. Each time, the admin person and technicians have been very friendly and efficient. We've just had Kjel by to replace a part in one of our fireplaces and he did an excellent job. His experience and analytical nature helped him quickly find the root of the problem. He ordered the necessary part and then was back to install it. Kjel is THE BEST. I highly recommend calling Vision and hopefully you will be lucky enough to have Kjel assigned to your job.
Mike H. ★★★★★ 10 months ago
We needed our indoor and outdoor poly-B replaced, and after meeting with 5 different … More options, we chose to work with Dave at Vision. He was the most clear and realistic about the project, and from the start he was on the ball with communication. Michelle, who ran communications, was also fantastic. Their expectations and timelines were followed to a tee, and we were provided updates throughout on the job progress. I really have nothing but good things to say about working with Dave and his team. They made a very intimidating process as easy and streamlined as possible. 10/10 would recommend to anyone based on our experience.
M. ★★★★★ 11 months ago
I highly recommend Vision for fair and friendly service. We received professional, … More friendly, thorough service from Chelsea, Dave, Jeff and Jamie - thank you! When my HE furnace quit working I called Vision. As I suspected my furnace was not worth fixing. I was very impressed by the quick and thorough quote and install. Another bonus was the service fee was much less than other companies and they credited it back to me when I purchased the furnace.
Andy S. ★★★★★ 11 months ago
Had Jeff the furnace/fireplace over to check out a few things and what a knowledgeable … More guy!!! Went over in great detail the issues I had and fixed them in a very timely manner and good pricing!! Highly recommend Jeff and the team at Visions Plumbing and Heating for all your residential and commercial needs !!
Linda M. ★★★★★ 11 months ago
Had a very pleasant experience with Vision Plumbing and Heating. Our gas fireplace … More was not working and we needed a service call to check it out. Unfortunately we had to cancel the first service call due to a medical emergency in our family. They were very understanding and weren’t pushing at all about rebooking. We didn’t rebook until over a month later.
When we did rebook, the sent Jeff Knox to the call. From the reminder text to the final beautiful flames again flowing, Jeff was a pleasure to work with. His attention to detail, expert experience in identifying the problem quickly and fast replacement of the part was Jeff’s super powers. He even went beyond the call of duty and cleaned every part of the fire place plus making it prettier for us. Unexpected but so greatly appreciated that a contractor would care that much about his customers. I highly recommend Jeff and Vision for your fireplace repair needs.
Sarah B. ★★★★★ 11 months ago
I won a Smart Water Protection System from Vision at a home show in the fall … More and I received it today. Thank you!! I am very grateful. They were going to get them to install it but our new home is too far away (totally reasonable), so I want to say thank you anyways because we would have gotten the install had we been staying in Kelowna.
The person I was talking with was very friendly & I appreciate that they still gave me the system even though I’m moving outside of their service area.
Maria F. ★★★★★ 11 months ago
Jeff did and amazing job on repairing our gas fireplace! It was a particularly … More tricky job but he figured things out very quickly, even gave some good tips and cleaned the glass. Would absolutely recommend!
Pat D. ★★★★★ 11 months ago
A big thanks to Jarrod for getting my fireplace working. Jarrod was a true professional. … More He explained what was wrong with the fireplace and option to fix it. He even gave me the option to use a wall switch or go with a programable Honeywell. I sure like being able to choose options based on the amount of money I wanted to spend. Thanks again and I’ll definitely be using Vision again.
Byron N. ★★★★★ 11 months ago
We chose Vision Plumbing to replace our old "Through-the-Wall" noisy … More AC unit with a new Hisense 1-ton Mini-Split AC Heat Pump. Vision Plumbing has done several of these conversion in our Brandt's Crossing Strata.
Visons heads up the whole project, contracting out the removal of the old Though-the-Wall unit, closing the big hole in the wall, finishing and painting the interior wall, and finishing, stuccoing and painting the exterior wall. The finish of the wall prep work was excellent with exact paint matching.
Then Visions arranged a day for the Hisense equipment install and contracted an electrician to upgrade the old AC 110 circuit to the required 220 circuit. The Visions team of Jamie and Doug did a super job of installing both the inside Hisense heating/cooling unit and the outside Hisense condenser / fan unit. Jamie and Doug were super organized and laid out floor protectors before any work was done. The finished project looks perfect with all cables and conduits neatly secured and totally plumb. See my attached finished pictures. 5-stars from me.
L. ★★★★★ 11 months ago
Esteban did a great job installing our Sinope leak detector system. He was very … More thorough explaining how the system works. Most importantly, he got us set up on the app so we are now very confident our house well be well monitored if there's a plumbing issue!
Rudolf S. ★★★★★ 12 months ago
Brent and his team did an excellent job replacing the waterline from the street … More to our house. Communication was great. The work was done professionally and fast. We are very happy with the results.
Dane G. ★★★★★ a year ago
Have used Vision Mechanical for 4 years consistently for may Furnace and Fireplace … More service and repairs.
Have had very good experience in particular with the technician Jeff, he always does an excellent job, he lays out all the options, follows up, and puts himself in the customers shoes.
Jeff is very honest and polite and leaves me and my wire feeling we are getting the most value for our money spent on servicing and maintaining the mechanical systems of our house!
Roger T. ★★★★★ a year ago
Vision's speed for service calls is superb. Within one hour of requesting … More a service call after a long week end, Jeff arrived and provided excellent diagnostics of my heat pump issue and clearly explained what he was doing as he was performing the checks. All thumbs up with Visions.
Todd M. ★★★★★ a year ago
I recently had the pleasure of working with Jarrod from Vision Plumbing Heating … More Cooling for a furnace cleaning, and his service was exceptional. Jarrod's attention to detail was evident from start to finish—he was thorough, professional, … More
Paul L. ★★★★★ a year ago
No hesitation to give a 5-Star review for Kjel and Vision Mechanical. On time, … More friendly, knowledgable service. Kjel discovered the obscure issue quickly and got our furnace up within a few minutes. He then spent the rest of the service call … More
Anthony S. ★★★★★ a year ago
Our Gas Fireplace Service Technician was fantastic. He was extremely knowledgeable … More and very professional. The maintenance was quick and he had our fireplace looking brand new.
Jaclyn L. ★★★★★ a year ago
Kjel attended to our furnace today braving our tiny mechanical room. He was … More lovely and able to troubleshoot the issue quickly. Highly recommend!
Child of The C. ★★★★★ a year ago
"I can't express how grateful I am for the incredible kindness shown … More by Vision Plumbing, Heating, and Cooling. Their manager, Dave, came over to help with our furnace and fireplace, and to my surprise, they didn’t even charge me for the … More
Travis H. ★★★★★ a year ago
Jarrod Ng was really thorough and very noligable. He was very polite and took … More the time to explain to me exactly what was going on. I will definitely call vision with all my hvac needs in the future
Ryan B. ★★★★★ a year ago
Vision was quick to return my call for service and answered all my questions. … More Kjel was our technician and he was great to deal with.
Lisa S. ★★★★★ a year ago
Amazing experience! Knowledgeable, friendly, excellent job, no pressure sales. … More
Pixel Pro P. ★★★★★ a year ago
These guys were great to work with. I would recommend using them!Thanks. Chad … More

Lisa M. ★★★★★ just now
Amazing courteous service as always for Vision Mechanical!
Dayna D. ★★★★★ a month ago
I had a great experience with Vision and my plumber, Alex. I recieved a quick … More response, clear communication, and was made aware of the cost and options beforehand. They worked with my schedule. He came prepared and fixed the leak in one visit.
The Ryse B. ★★★★★ a month ago
We had a plumbing emergency at our bakery today, and Vision Plumbing was able … More to arrange a technician to come out the same day. As a local business owner, I really appreciate how important it is to have problems like this addressed quickly and efficiently so we can keep the business running.
The technician was professional, explained what caused the problem, and gave us different options for how to fix it rather than just pushing one solution.
Very responsive, knowledgeable, and helpful. We really appreciate the quick service and would definitely recommend Vision Plumbing to other local businesses and homeowners.
W. ★★★★★ 2 months ago
I have an older gas fireplace that was having some issues. Jeff from Vision … More came, figured out the couple of problems it was having, repaired and cleaned it! Not only was he honest but up front and friendly. Because of how knowledgeable and easy to speak with he was, I will ask for him for any maintenance required for fireplace, healing or cooling! This is a valuable employee and representative for Vision Plumbing and Heating!
Scott C. ★★★★★ 3 months ago
Jeff Knox has helped us with our A/C on a couple of occasions in 2025 and 2026 … More and he has been wonderful to work with. He is extremely thorough and explained everything exceptionally well providing us enough information to make informed decisions at every step of the process. He has always been honest, upfront, and genuinely tries to keep the costs as reasonable as possible. We have always been highly satisfied with the services, costs and honesty at Vision Mechanical. Thank you!
Riley J. ★★★★★ 3 months ago
Our AC unit stopped working a day before my wife went into labour. They were … More able to come in and get the AC fixed earlier than expected due to our circumstances. We had family in town able to meet Doug since we were busy in the hospital. By the time we got home the house was nice and cool again!
Trish A. ★★★★★ 4 months ago
Very grateful to have Jadyn work on our Kitchen plumbing in such a professional … More and thorough manner. He notified me the time he would arrive. Held fast to the cost/estimate. And even cleaned up after he finished! I most definitely would go through Visions again and name request him. Five Star workmanship.
michelle van K. ★★★★★ 6 months ago
I had an outstanding experience with Vision plumbing, heating and cooling ! … More Even after hours, they answered the phone immediately. From the dispatcher, Michelle, to the owner, Brent, and the technician, Oakley, the team was absolutely fabulous. I felt truly heard, valued, and cared for—they went above and beyond to get my water heater back up and running. The technician was so friendly, personable, and kind—I can’t thank them enough. I highly recommend them!
Anton N. ★★★★★ 6 months ago
We were very happy with the service from Vision Plumbing. They arrived right … More on time and provided professional, high-quality work at a reasonable price.
They handled our Poly B replacement from start to finish, including the drywall repairs, which made the whole process much easier. We really appreciated that they took the time to explain everything clearly without trying to oversell us on unnecessary extras. We actually learned quite a bit from them!
Highly recommend their helpful and professional team.
Declan H. ★★★★★ 7 months ago
We needed a full furnace and AC system replaced; with the old, neglected units … More reaching end of life.
Vision had a great process of inspection, quoting, and final fitting operations. Communication was stellar throughout and the interactions were always very friendly, supportive and knowledgeable.
Jeff conducted the initial inspection, to which I thank for educating me on a lot of unknowns.
Jamie And Doug were excellent in the whole replacement and fitting exchange of the systems. Getting the old furnace unit out, with the new one in on the same day to ensure we stayed heated through the night as a top priority. They were open to my questions and eagerness to learn, and were overall very professional and friendly.
Through and through a supreme service that I would recommend in a heartbeat.
Thank you.
Russel P. ★★★★★ 7 months ago
Oakley did a beautiful job of the install of a new navien water heater and a … More new water softener. We couldn't be more pleased with the results of the installation and his explanation of how every thing works on this equipment. We also liked his professional manner. He also did an excellent job of cleaning up after the installs were done.
To sum up we're very pleased and would not hesitate to have him do more work for us should the need ever arise.
Russ and Wendy Paul
Valerie E. ★★★★★ 8 months ago
New to the Okanagan and in need of a new furnace and air conditioner before … More the summer heat hits. Thanks to Dave for an fair and reasonable quote, we chose Vision. Oakley, Jamie, and Doug were prompt, friendy and knowledgeable. Did great job. Jeff completed the inspection and answered all of our questions with expertise. Great team! We highly recommend.
Eneida C. ★★★★★ 8 months ago
Exceptionally quick and great service from Oakley and the rest of team. I had … More an undiagnosed septic smell in my place and we had tried absolutely every thing and nothing worked. As soon he came in he was able to let us know it was an issue with the roof vent. They quickly fixed the issue and it had been great since. Very fast and reliable team.
Robert M. ★★★★★ 8 months ago
Excellent service and speedy response! Had a small water leak after hours and … More Slav was able to show up and fix it in 15 minutes. My family much appreciated the quick response and quality service. Great customer service, I highly recommend Vision Plumbing!
Paul M. ★★★★★ 9 months ago
Kjel was awesome! He called in advance and confirmed he would arrive on schedule. … More Once here, he quickly determined that the condensation neutralizer installed by a different company was backing up due to poor installation. He rectified the problem, checked the rest of the system, and explained things very clearly. 100% recommend Kjel and Vision Plumbing, Heating, and Cooling!
Anna “Sweet Bees Baskets” M. ★★★★★ 10 months ago
Excellent service! They responded within minutes and arrived quickly. The plumber … More was professional, knowledgeable, and did a great job. Everything was explained clearly and the work was done efficiently.
Quality work and great customer service. I would highly recommend this company for any plumbing needs.
M. ★★★★★ 10 months ago
Vision Plumbing should be congratulated on retaining such an excellent employee … More like Oakley. He was very professional, extremely personable, and timely with his repair work performed on our free standing bathtub faucet assembly. He disassembled the existing unit to see if it could be repaired, which it could not because of its twisted lines, then reinstalled a new unit immediately. This work was all performed on the same day that I called Vision! I had never used Vision before, and this was the first time I met Oakley. Our condo manager recommended Vision to me, and I am thrilled that he did. Thanks Vision Plumbing...and THANKS Oakley! I need to add that Michelle in the office was first class too for organizing it all for me!
PDC M. ★★★★★ 10 months ago
Vision Plumbing should be congratulated on retaining such an excellent employee … More like Oakley. He was very professional, extremely personable, and timely with his repair work performed on our free standing bathtub faucet assembly. He disassembled the existing unit to see if it could be repaired, which it could not because of its twisted lines, then reinstalled a new unit immediately. This work was all performed on the same day that I called Vision! I had never used Vision before, and this was the first time I met Oakley. Our condo manager recommended Vision to me, and I am thrilled that he did. Thanks Vision Plumbing...and THANKS Oakley! I need to add that Michelle in the office was first class too for organizing it all for me!
Lisa Van L. ★★★★★ 10 months ago
We've had Visions out to service our 30+ year old gas fireplaces a few … More times over the years. Each time, the admin person and technicians have been very friendly and efficient. We've just had Kjel by to replace a part in one of our fireplaces and he did an excellent job. His experience and analytical nature helped him quickly find the root of the problem. He ordered the necessary part and then was back to install it. Kjel is THE BEST. I highly recommend calling Vision and hopefully you will be lucky enough to have Kjel assigned to your job.
Mike H. ★★★★★ 10 months ago
We needed our indoor and outdoor poly-B replaced, and after meeting with 5 different … More options, we chose to work with Dave at Vision. He was the most clear and realistic about the project, and from the start he was on the ball with communication. Michelle, who ran communications, was also fantastic. Their expectations and timelines were followed to a tee, and we were provided updates throughout on the job progress. I really have nothing but good things to say about working with Dave and his team. They made a very intimidating process as easy and streamlined as possible. 10/10 would recommend to anyone based on our experience.
M. ★★★★★ 11 months ago
I highly recommend Vision for fair and friendly service. We received professional, … More friendly, thorough service from Chelsea, Dave, Jeff and Jamie - thank you! When my HE furnace quit working I called Vision. As I suspected my furnace was not worth fixing. I was very impressed by the quick and thorough quote and install. Another bonus was the service fee was much less than other companies and they credited it back to me when I purchased the furnace.
Andy S. ★★★★★ 11 months ago
Had Jeff the furnace/fireplace over to check out a few things and what a knowledgeable … More guy!!! Went over in great detail the issues I had and fixed them in a very timely manner and good pricing!! Highly recommend Jeff and the team at Visions Plumbing and Heating for all your residential and commercial needs !!
Linda M. ★★★★★ 11 months ago
Had a very pleasant experience with Vision Plumbing and Heating. Our gas fireplace … More was not working and we needed a service call to check it out. Unfortunately we had to cancel the first service call due to a medical emergency in our family. They were very understanding and weren’t pushing at all about rebooking. We didn’t rebook until over a month later.
When we did rebook, the sent Jeff Knox to the call. From the reminder text to the final beautiful flames again flowing, Jeff was a pleasure to work with. His attention to detail, expert experience in identifying the problem quickly and fast replacement of the part was Jeff’s super powers. He even went beyond the call of duty and cleaned every part of the fire place plus making it prettier for us. Unexpected but so greatly appreciated that a contractor would care that much about his customers. I highly recommend Jeff and Vision for your fireplace repair needs.
Sarah B. ★★★★★ 11 months ago
I won a Smart Water Protection System from Vision at a home show in the fall … More and I received it today. Thank you!! I am very grateful. They were going to get them to install it but our new home is too far away (totally reasonable), so I want to say thank you anyways because we would have gotten the install had we been staying in Kelowna.
The person I was talking with was very friendly & I appreciate that they still gave me the system even though I’m moving outside of their service area.
Maria F. ★★★★★ 11 months ago
Jeff did and amazing job on repairing our gas fireplace! It was a particularly … More tricky job but he figured things out very quickly, even gave some good tips and cleaned the glass. Would absolutely recommend!
Pat D. ★★★★★ 11 months ago
A big thanks to Jarrod for getting my fireplace working. Jarrod was a true professional. … More He explained what was wrong with the fireplace and option to fix it. He even gave me the option to use a wall switch or go with a programable Honeywell. I sure like being able to choose options based on the amount of money I wanted to spend. Thanks again and I’ll definitely be using Vision again.
Byron N. ★★★★★ 11 months ago
We chose Vision Plumbing to replace our old "Through-the-Wall" noisy … More AC unit with a new Hisense 1-ton Mini-Split AC Heat Pump. Vision Plumbing has done several of these conversion in our Brandt's Crossing Strata.
Visons heads up the whole project, contracting out the removal of the old Though-the-Wall unit, closing the big hole in the wall, finishing and painting the interior wall, and finishing, stuccoing and painting the exterior wall. The finish of the wall prep work was excellent with exact paint matching.
Then Visions arranged a day for the Hisense equipment install and contracted an electrician to upgrade the old AC 110 circuit to the required 220 circuit. The Visions team of Jamie and Doug did a super job of installing both the inside Hisense heating/cooling unit and the outside Hisense condenser / fan unit. Jamie and Doug were super organized and laid out floor protectors before any work was done. The finished project looks perfect with all cables and conduits neatly secured and totally plumb. See my attached finished pictures. 5-stars from me.
L. ★★★★★ 11 months ago
Esteban did a great job installing our Sinope leak detector system. He was very … More thorough explaining how the system works. Most importantly, he got us set up on the app so we are now very confident our house well be well monitored if there's a plumbing issue!
Rudolf S. ★★★★★ 12 months ago
Brent and his team did an excellent job replacing the waterline from the street … More to our house. Communication was great. The work was done professionally and fast. We are very happy with the results.
Dane G. ★★★★★ a year ago
Have used Vision Mechanical for 4 years consistently for may Furnace and Fireplace … More service and repairs.
Have had very good experience in particular with the technician Jeff, he always does an excellent job, he lays out all the options, follows up, and puts himself in the customers shoes.
Jeff is very honest and polite and leaves me and my wire feeling we are getting the most value for our money spent on servicing and maintaining the mechanical systems of our house!
Roger T. ★★★★★ a year ago
Vision's speed for service calls is superb. Within one hour of requesting … More a service call after a long week end, Jeff arrived and provided excellent diagnostics of my heat pump issue and clearly explained what he was doing as he was performing the checks. All thumbs up with Visions.
Todd M. ★★★★★ a year ago
I recently had the pleasure of working with Jarrod from Vision Plumbing Heating … More Cooling for a furnace cleaning, and his service was exceptional. Jarrod's attention to detail was evident from start to finish—he was thorough, professional, … More
Paul L. ★★★★★ a year ago
No hesitation to give a 5-Star review for Kjel and Vision Mechanical. On time, … More friendly, knowledgable service. Kjel discovered the obscure issue quickly and got our furnace up within a few minutes. He then spent the rest of the service call … More
Anthony S. ★★★★★ a year ago
Our Gas Fireplace Service Technician was fantastic. He was extremely knowledgeable … More and very professional. The maintenance was quick and he had our fireplace looking brand new.
Jaclyn L. ★★★★★ a year ago
Kjel attended to our furnace today braving our tiny mechanical room. He was … More lovely and able to troubleshoot the issue quickly. Highly recommend!
Child of The C. ★★★★★ a year ago
"I can't express how grateful I am for the incredible kindness shown … More by Vision Plumbing, Heating, and Cooling. Their manager, Dave, came over to help with our furnace and fireplace, and to my surprise, they didn’t even charge me for the … More
Travis H. ★★★★★ a year ago
Jarrod Ng was really thorough and very noligable. He was very polite and took … More the time to explain to me exactly what was going on. I will definitely call vision with all my hvac needs in the future
Ryan B. ★★★★★ a year ago
Vision was quick to return my call for service and answered all my questions. … More Kjel was our technician and he was great to deal with.
Lisa S. ★★★★★ a year ago
Amazing experience! Knowledgeable, friendly, excellent job, no pressure sales. … More
Pixel Pro P. ★★★★★ a year ago
These guys were great to work with. I would recommend using them!Thanks. Chad … More

Phone

250-470-9552

Email

info@visionplumbingandheating.com

Hours

24/7 Emergency Service