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WE’VE GOT ANSWERS

Here are some answers to Frequently Asked Questions (FAQ). If you don’t see what you’re looking for here, feel free to give us a call or contact us online to find out more!

Do you offer payment plans?

Yes we do! We ensure you have financing options to pay in a timeline that works for you through Financeit. We also work to let you know of any available rebates for you to take advantage of.

Do you offer maintenance plans?

Yes we do! Vision offers HVAC maintenance plans for residential equipment such as furnaces, A/C units, heat pumps, and more. We call this our VIP Agreement! We also service commercial clients with maintenance programs designed specifically for the size of property and amount of equipment in operation. You can find more information on our commercial services here. Maintenance plans are a great way to avoid costly repairs and ensure your system can reach its maximum lifespan.

How much does an estimate cost?

Estimates are free! We are transparent with our quotes, and aim to be crystal clear so that there are no surprises down the road.

What areas do you service?

We serve Kelowna including communities such as West Kelowna, Westbank, Winfield and Lake Country. Any outer areas do incur a travel charge such as Myra, Summerland, Vernon, Penticton, Naramata, Big White and many others.

How soon can you get to my property?

We do our best to get to your property ASAP. This depends on a number of factors, including:

Current demand & crew availability
Where you are located
The priority of the work (e.g. flooding emergency vs. routine project)

We’ll give you an estimated time of arrival, and our aim is constant communication. Our service calls are booked in a two-hour arrival window due to unforeseen circumstances that may hold up the tech on a job prior to yours. We do our best to mitigate these situations however they do occasionally occur.

Does my insurance cover HVAC repair service?

It all depends on the type of insurance coverage you have, as well as the nature of the repair. Some policies cover repairs as a result of flooding or other home/ property damage. Proactive maintenance is generally not covered by insurance. We advise to contact your insurance broker or customer service team to find out more.

How do i choose the right home solution for me?

We’d be happy to look at your home and help ascertain which heating solution(s) would work best in your case. There’s really no one-size-fits-all option, as each case is different with factors such as home size and configuration, location, budget and more.

Top Brands We Partner With

CHECK OUT VISION MECHANICAL’S PLUMBING, HEATING & COOLING

Testimonials

Great service all around. Used them both at my rental for a residential furnace service and at my work place for same thing. In both times I've experienced nothing but professional service. Starting from the booking on the phone and communicating prior to it, and on site with techs. In both cases they were extremely professional, knowledgeable, and helpful. Very modern approach to communications too with automated reminders, automatic invoices being sent, and reports with pictures attached. Very well run company. Thank you for y'all help!

Mike came to our home (masked throughout his stay) and installed two sinks. He arrived on time and did an excellent job on both sinks. Vision Mechanical has done several jobs for us in the past and they are always been prompt, professional and done an excellent job. I highly recommend them and would definitely use them in the future.

It's been a pleasure to work with all the different people at Vision on our numerous projects. From a brand new Furnace to leaky pipes to new washer/dryer hookups, the tradespeople have been so helpful and professional. Tyler just did a new dryer vent for us and it is perfect. You are our first call always!

This company saved us!! So lovely to work with from start to finish, incredibly responsive, and just nice people. Our sewage pipe was completely crushed, causing it to back up into our house...NOT what you want. After dealing with other companies in the trade I can’t tell you how happy we are went with Visions, it was as smooth as possible. Thank you!

Everything with our service was excellent! We where very impressed with the service we received. All the staff where great to us and explained everything very thoroughly. There where no 'hidden' surprises at all. The quality of the work was excellent. We would not hesitate to calk John and his staff again for anything!!

VISION MECHANICAL LTD.

Vision has solutions and services that are right for you. Please call 250-470-9552 for help now. For other questions, please submit the form below and we’ll be in touch as soon as we can.