Vision Plumbing Heating Cooling Frequently Asked Questions
Toilet & Faucet FAQ
Clogged drains are not an uncommon problem in households, and in general, they are no reason to panic. This usually happens in a kitchen sink, bathroom sink, shower, or tub drain or laundry/utility room sink. In washrooms, for instance, the typical reason for drain clogs is a buildup of hair and other runoff waste. Bathroom sinks typically have a drain stopper that you can pull up. If you haven’t cleaned this in a while, chances are it will be full of hair and gunk. It’s time to give it a good cleaning and wipe it down. Put the stopper back in place and run the water. If there is no improvement in water buildup, you may have a clog further down the line. Stores sell ‘drain snakes’ at a minimal cost, and if the clog isn’t too far down the line, using the snake will do the trick and pull out hair and other debris. If that doesn’t work, the clog is likely deeper – that’s when it’s time to call a professional plumber.
*Note: Avoid using chemical ‘cleaners’ as they are abrasive and usually toxic.*
An ounce of prevention, as they say, is worth a pound of cure. Save yourself the trouble later by doing your best to prevent debris from going down the drain. In kitchen sinks, you can use mesh covers over the drain. In bathrooms, regularly clean the drains by pulling out the excessive hair or other things stuck around the drain that you can see. Then toss into the trash bin.
Small leaks can be fixed DIY, however, we recommend taking a look to see what might be causing the leak before calling us. We can get some details and, if possible, photos from you to ensure our plumber arrives prepared to fix the issue. Some older fixtures may have been discontinued or have had configuration changes, so these photos help us identify if we need to suggest alternative solutions.
- First, go to the water shut-off valve at or around the toilet base. Turn the valve until the water shuts off. If the toilet does not have a valve, open the tank and rig the float to stay in its position – this way no more water will flow in.
- Next use towels or a Shop-Vac to clean up the water that’s spilled onto the floor. Thoroughly wash all surfaces that were affected.
- Either reach into the toilet (wearing rubber gloves) or use a toilet plunger to try to remove the object(s) blocking the toilet.
If this doesn’t work, give us a call. A toilet overflowing could be a sign of a larger plumbing issue. The clog may be located farther down the pipes. We can diagnose the issue and resolve it promptly and professionally.
Noise such as knocks and pings in the pipes and other sections of plumbing can be the result of many things. It could be a sign that the system has developed issues with pressure, obstructions, pipes becoming dislodged, or parts becoming broken or failing. Count on Vision Plumbing Heating Cooling to diagnose the root causes of these noises and provide an effective plumbing solution.
Do you have a back-up or overflow? That would definitely constitute a plumbing emergency, especially if there is flooding involved. Or maybe you’ve got a faucet that’s spraying water everywhere, or a burst/broken pipe or other leak that’s causing water to spread. If you can, turn off any valves to stop the water from flowing which will create more damage. These types of situations need to be addressed ASAP. We can help! Call us 250-470-9552.
Depending on the time of day, day of week and/or need to reschedule other clients, emergency plumbing services may cost more. Call us at 250-470-9552 and we’ll let you know how quickly we can be on site as well as what type of surcharge may be involved.
Flooding & Sump Pumps FAQ
This can depend on a number of factors, like the builder, how much the furnace is used (and under what conditions), etc. Having said that, a typical home heating system should last 15 years or more. The key is proper care & maintenance. Give your furnace some TLC and these systems can last 20 years or more. The case can be made, though, to replace an existing system with a more energy efficient one, even if it’s say 10 years old. Talk with us to see what’s right for you.
Sure, happy to help! Here are a few pointers:
- Set your thermostat between 65F to 68F when you are at home, and less when you are away (or asleep)
- Use a programmable thermostat to save on hydro bills by using less energy when you are asleep or away (or turn the thermostat down manually)
- Replace your furnace filters regularly… as often as once a month, depending on number of people in the home and environmental factors
- Get a furnace tune-up annually
- Make certain that registers aren’t blocked by furniture or drapes, etc.
It’s generally recommended to service your furnace & HVAC system annually. What happens in an annual service? A tech (like one of our crew) will visit your home to clean and inspect all parts of the system, performing any repairs as needed (and approved by you after discussion, of course). This is a great way to keep systems working more efficiently, and it can help extend the life of your heating system greatly.
Most installations on furnaces and air conditioners are usually an 8-hour day with two technicians. You can also add humidifiers and UV lights to your system which take less time to install as individual components.