Trusted Gas Fireplace Service in Kelowna
Same Day Service Across Kelowna & Surrounding Areas
Same Day Gas Fireplace Repair in Kelowna, Vernon, Penticton & Surrounding Areas.
Fireplaces are an important source of heat for many home across Kelowna, Vernon, and the Okanagan, so if yours isn’t working properly, reach out right away! At Vision Plumbing Heating Cooling, we offer gas fire place service & gas fire place repair in Kelowna and the Okanagan, including: ignition system replacements, burner replacements, fixing pilot systems, diagnosing ventilation issues, gas leak repairs, and more.
Until June 30th 2025, Get Up To $150 Off When We Service Your Gas Appliances
FortisBC rebate on qualified furnace, boiler, fireplace, and tankless water heater services.
Fireplace Maintenance
Keeping Residents Of Kelowna & The Okanagan Warm
It is important to schedule regular fireplace maintenance at least once every two years. With our qualified technicians, we will keep your fireplace running smoothly, letting you and your family stay comfortable and warm through the coldest months of the year. When a fireplace doesn’t get serviced for a number of years, we’ve found that there can be issues once it’s finally cleaned.
With maintenance, a well taken care of fireplace will last much longer, reducing high repair bills in the future. We service most brands of fireplaces, just contact us if you have any questions.
Top Brands We Work With
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Professional Staff
Trusted by Kelowna & Surrounding Areas
Vision Plumbing Heating Cooling has been trusted for our high standards, ethical practices, and commitment to customer satisfaction across Kelowna, Vernon, Penticton, & surrounding areas throughout the Okanagan Valley since 1986.
Family owned and operated since 1986. At Vision, we see your solution!
Vision Plumbing Heating Cooling:
Elevating Service Every Season
I’ve been using Vision Mechanical for the better part of seven years now across multiple properties and projects—most of which have been emergency callouts—and they’ve consistently delivered outstanding service. They’re always quick to respond, even on weekends, and their techs are professional, knowledgeable, and genuinely great to work with.
Most recently, I had them replace a geothermal furnace unit at my own home. The entire experience was excellent. There was a small issue that came up afterward with a drainage line, and they were out right away to take care of it—no hassle, just solutions.
Over the years, I’ve relied on them for everything from plumbing to heating and cooling work, and every time it’s been a smooth and positive process. They’re always upfront, transparent with pricing, and great at communicating what to expect, how they’ll approach the work, and what the timeline will look like. I’ve always appreciated that level of clarity—no surprises, just solid communication.
Most recently, I had them replace a geothermal furnace unit at my own home. The entire experience was excellent. There was a small issue that came up afterward with a drainage line, and they were out right away to take care of it—no hassle, just solutions.
Over the years, I’ve relied on them for everything from plumbing to heating and cooling work, and every time it’s been a smooth and positive process. They’re always upfront, transparent with pricing, and great at communicating what to expect, how they’ll approach the work, and what the timeline will look like. I’ve always appreciated that level of clarity—no surprises, just solid communication.
John and the guys at Vision Plumbing were fantastic. It is so incredibly difficult to find companies these days that are honest with their quotes. Let alone reduce your invoice when they don't use all the parts they thought they may need. This is exactly what John at Vision did, outstanding service. They are now my go to plumbing and heating company.
Had AC/heater/furnace and plumbing replaced. Everyone was very professional and respectful of my house and property as they work. They took the time to answer questions along the way. I also had Geoff (sp?) to repair and service my gas fireplace. Fast and easy process, I am not sure why I put it off so long. Fair and reasonable pricing, everything was up front , no surprises. Thank you.
Big recommendation and shout out to Jarrod, Dave, Jamie and Joel for our new AC installation. Very professional A+ service from start to finish. Very pleased with everything.
Love their branding too. 😉👍
Love their branding too. 😉👍
From the moment Brent arrived to give us a quote, till when the job was completed, Brent and his team were prompt, courteous, and professional in every aspect of the job. Any problems they encountered were quickly solved. Great work at a fair price. Thanks Vision for such great service.
Replaced our city the water line from our house to the property line. They were on time in the morning and had the work completed by the end of the day. Everything is working well and no more leaks!
When we began considering the installation of a Mini-Split Heat Pump system, Vision was 1 of 4 companies we approached. We weren’t willing to go through another summer with our 25 year old screaming wall air conditioner, that put out about as much coolness as opening the fridge door.
Michelle in the office arranged to have Dave do an assessment and estimate. Right off the bat I was impressed to receive a text with the date & time Dave would come over. He did. And he immediately left us with a good impression.
Within 30 minutes, we had an education on these systems, what would be the right size for our 1500 sq.ft. home, the process of ordering & installation, and an estimate…with no pressure at all, even knowing we were shopping around.
Well we did go with Vision, and once the hoops on our end were jumped through (educating our Strata Council) we went ahead and confirmed we were ready to get this done.
Within a week, the unit came in, and a few days later, Michelle reached out to asking about a mutually convenient date. We were impressed with their flexibility to match our availability. A date was picked, and a few days before, Brandi from the office sent a text with a head shot of the HVAC technician, Joel, who would be coming over to do the work.
He showed up (on time!) along with his partner, and they got the job done. Part way through the day, the electricians arrived to begin their part, which was completed on my next day off.
Just look at this clean installation in the pictures! We are very pleased with the work done, the punctuality, the cleanliness of the workers and their care and attention to keeping their work areas clean.
Once completed, the office again sent a text, this time with the head shot of Jeff, the inspector. He showed up as promised, then took a good hour to remove covers, measure pressures, check power, amp draws, etc. and make sure all was perfect. And it was. He tested the cooling and the heating operations, provided a ton of good information for me, then we were done.
One more thing - each time one of these technicians came into our place, they complimented us on our home. That goes a long way to increasing your love for a company, doesn't it?!
So, if this is the summer you need a new Mini-Split, I highly recommend Vision Plumbing Heating Cooling. We’ve used our unit for the heat we had these last couple days and absolutely can’t believe what a difference it’s already made in our comfort level.
Thank Your Vision team - all of you!!
Michelle in the office arranged to have Dave do an assessment and estimate. Right off the bat I was impressed to receive a text with the date & time Dave would come over. He did. And he immediately left us with a good impression.
Within 30 minutes, we had an education on these systems, what would be the right size for our 1500 sq.ft. home, the process of ordering & installation, and an estimate…with no pressure at all, even knowing we were shopping around.
Well we did go with Vision, and once the hoops on our end were jumped through (educating our Strata Council) we went ahead and confirmed we were ready to get this done.
Within a week, the unit came in, and a few days later, Michelle reached out to asking about a mutually convenient date. We were impressed with their flexibility to match our availability. A date was picked, and a few days before, Brandi from the office sent a text with a head shot of the HVAC technician, Joel, who would be coming over to do the work.
He showed up (on time!) along with his partner, and they got the job done. Part way through the day, the electricians arrived to begin their part, which was completed on my next day off.
Just look at this clean installation in the pictures! We are very pleased with the work done, the punctuality, the cleanliness of the workers and their care and attention to keeping their work areas clean.
Once completed, the office again sent a text, this time with the head shot of Jeff, the inspector. He showed up as promised, then took a good hour to remove covers, measure pressures, check power, amp draws, etc. and make sure all was perfect. And it was. He tested the cooling and the heating operations, provided a ton of good information for me, then we were done.
One more thing - each time one of these technicians came into our place, they complimented us on our home. That goes a long way to increasing your love for a company, doesn't it?!
So, if this is the summer you need a new Mini-Split, I highly recommend Vision Plumbing Heating Cooling. We’ve used our unit for the heat we had these last couple days and absolutely can’t believe what a difference it’s already made in our comfort level.
Thank Your Vision team - all of you!!
After experiencing issues with my on-demand water heater, I initially received a very expensive quote from another company for a long list of services they said I "needed." Thankfully, I contacted Vision Plumbing and Heating, and Alex came by to assess the situation.
He replaced the tank and flushed the system for $1,400—a significant savings compared to the $2,300 quoted by the first company for the same service. I found Alex to be competent, straightforward, and focused only on the services that were genuinely necessary. There was no pressure to upsell, and I truly appreciated his honest and professional approach.
Because of the great experience, I decided to enroll in their annual servicing package for AC, heating, and plumbing. My furnace and AC have already been serviced, and I’ve been very satisfied with the work.
I'm so glad I found Vision Plumbing and Heating—they strike me as honest, reliable, and customer-focused. Highly recommend!
He replaced the tank and flushed the system for $1,400—a significant savings compared to the $2,300 quoted by the first company for the same service. I found Alex to be competent, straightforward, and focused only on the services that were genuinely necessary. There was no pressure to upsell, and I truly appreciated his honest and professional approach.
Because of the great experience, I decided to enroll in their annual servicing package for AC, heating, and plumbing. My furnace and AC have already been serviced, and I’ve been very satisfied with the work.
I'm so glad I found Vision Plumbing and Heating—they strike me as honest, reliable, and customer-focused. Highly recommend!
I needed my washer and dryer stack pushed back into my closet and hooked up after doing Reno’s. The lady on the phone told me they would need to send two guys and that it would be 100 dollar call out fee that would be waived once it was done. What she didn’t tell me was that they have a flat rate for washer and dryer install of $511. For less than an hour worth of work for 2 guys I was thinking max it would have been $300. The two technicians came to my house for about 10 min and told me the price and I was shocked. I told them the office staff need to tell their potential customers the cost before sending out their guys because this is highway robbery.
So now I have been charged $100 and still don’t have my washer and dryer hooked up. I will be going with a different company that said it would be $200.
I chose Vision because of the great reviews. I wish someone had warned me what was really going on before I even picked up the phone.
The only good thing about this whole scenario were the technicians who came to my house were very nice. However, this does not justify the extremely high pricing.
So now I have been charged $100 and still don’t have my washer and dryer hooked up. I will be going with a different company that said it would be $200.
I chose Vision because of the great reviews. I wish someone had warned me what was really going on before I even picked up the phone.
The only good thing about this whole scenario were the technicians who came to my house were very nice. However, this does not justify the extremely high pricing.
I had my AC serviced for the first time today. This wonderful young man, named Kjel, arrived on time and was extremely professional and informative. He explained how my heating/AC worked and offered suggestions about saving on costs and offered me a quote on installation of a leak alert apparatus. I felt very comfortable with him, so I left to walk my dog while he worked. The company communicated with me prior to the appointment, with reminders and technician updates. I would recommend Vision to others for sure! Thanks Kjel and Chelsea!
Today I had a plumbing issue with my kitchen sink. It wouldn't drain and water backed up into my dishwasher. These guys were able to have someone come today and I was thankful as water things really scare me. Kevin came and saved the day!! I can't say enough about how awesome he was. He put my worry at ease and fixed the problem. I am thrilled with the fast efficient service I got today. The cost to me today was very reasonable!!!! I am a first time customer but will call them again if I have any other problems. Thank you to all who had a hand in doing this for me today and a special thank you to Kevin!!
I needed to replace my main poly-b water line to the house, opting for trenchless due to my property configuration. Brent came out that same day to review my property and provide a quote, even though it wasn't an emergency. He talked me through a traditional trenched solution in the worst case scenario, and gave me a great deal to replace my aging hot water tank for a tankless system at the same time.
The team was courteous and efficient when they arrived to complete everything. Throughout the project both Brent and his team was super transparent and honest which I really appreciated. Minor issues during the job were handled quickly and I was consulted and updated throughout the entire job. The team left the place clean and tidy and I'm pleased with their work. I can't wait to reap the long-term energy savings of the tankless hot water system!
The team was courteous and efficient when they arrived to complete everything. Throughout the project both Brent and his team was super transparent and honest which I really appreciated. Minor issues during the job were handled quickly and I was consulted and updated throughout the entire job. The team left the place clean and tidy and I'm pleased with their work. I can't wait to reap the long-term energy savings of the tankless hot water system!
We had 5 toilets replaced at our home and Alex and Slav did a fantastic Job. We were very impressed with their professionalism. They worked really hard to carry toilets upstairs and downstairs and they even took away and disposed the old toilets. They certainly earned a 5 star ⭐️ review! Thank you Slav and Alex you guys did an excellent job !!!! I would strongly recommend them for any type of plumbing work.
If i could leave 10 stars I would! This company is fantastic to deal with! I recently had an issue with no heat in my condo. I called the office and she had an appointment for me the next day. The technicians (1 plumber and 1 HVAC as I needed both) were called out, both so friendly and helpful, quickly fixed my issue. They truly went above and beyond for me. Thanks everyone.
Slavic replaced my hot water tank, and I couldn't be happier with the service! He was professional, efficient, and went above and beyond to ensure everything was done perfectly. He took the time to answer my questions and made sure everything was working smoothly before he left. Highly recommend!
Kevin was fantastic! He came out on a weekend when we had a plumbing emergency and worked quickly and efficiently to fix the issue. He was professional, kind, and incredibly knowledgeable, explaining everything clearly along the way to my husband. It’s hard to find great service like this, and we’re so grateful for his help. Highly recommend Kevin for any plumbing needs!
We had an emergency with our electric water heater in the middle of the night so we did a bit of looking around online for well rated local plumbing companies and found Vision. We called them when they opened at 8am, they sent their man out immediately and by 10:30am we had a new tank installed, crisis averted and peace of mind restored for a competitive price at that.
Additionally, I’d like to thank Slavic, the plumber that helped us. He was professional, efficient, friendly and clearly an expert in his field. He genuinely saved the day for us!
Additionally, I’d like to thank Slavic, the plumber that helped us. He was professional, efficient, friendly and clearly an expert in his field. He genuinely saved the day for us!
Vision Plumbing was fantastic to work with from start to finish. From the initial quote to the installation, everything was seamless. Joel and Jamie were amazing—professional, efficient, and able to complete the install in just one day. If you’ve had bad experiences with trades in the past, Vision Plumbing will restore your confidence. Highly recommend!
Since moving to the Orcanagan, Vision Plumbing and Heating has been our go to company. From requesting service from Peggy or Michelle in office to the Technicians that have installed our 2 Heat Pumps, 2 Furnaces, 2 Thermostats, serviced 2 Fireplaces, everyone is Accommodating, Professional, Personable, Conscientious of your time, Cleanliness post installation and Service. Complete explanation of operational instructions. One of the owners, Brent, installed our water leak sensors and auto shut off valve. Time spent with Brent in our home was all as mentioned above and some good chuckles as well. This allows us the peace of mind to enjoy our passions in life !!!
Jeff is by far, the shining star of this company. He is knowledgeable, courteous and goes out of his way to make things right. He is a tremendous asset to this company!
Five Star service once again from Vision Mechanical! Kjel fixed my air conditioning problem quickly and had lots of good ideas and suggestions for me moving forward. Highly recommended!
This company is always fantastic. Kjel, thanks for the great hvac service yesterday.
Thank you Kjel for your efficient work. Professional, knowledgeable and a positive attitude. I highly recommend this company for their proficiency.
I think it was Kirk or Curt - Didn't quite catch it but had an amazing experience at Brandts Crossing. He explained the whole job upon arrival. The guys walked in with shoes off, socks on, laid down drop sheets. Very neat and tidy and even vacuumed all areas. Definitely recommending Vision to my friends. All of my pipes settled nicely.
I call Vision for all plumbing and HVAC repairs and servicing. They are always extremely competent, communicative, and thorough, and they have even offered preventative solutions that increased efficiency and saved me money. They're the BEST!
Kjel was in our apartment building doing maintenance on our swamp cooler and was very courteous and informative. Glad Vision is looking after our building!
Just had Kjel up to clean and service our ductless heat pump. He was so nice and did a good job, while he was here my elderly husband fell (Nothing to do with Kjel) Kjel was very concerned and helped with getting him up. Wonderful, caring young man.
Judy
Judy
Kjel preformed an AC maintenance on my boyfriend’s family home. The service was amazing and we recommend Vision Mechanical to anyone looking to get their home AC or furnace serviced!
Gentleman came to our home to do the yearly maintenance checkup on our air conditioner. Arrived on time, and was very thorough with everything. Communication was great and we would be MORE than happy to have them here again!! Highly recommended.
Kjel clearly communicated the timeline for the appointment and was incredibly courteous and thorough in his work.
I appreciated his manner and explanation of what he was doing, and have already booked my annual contract for next year through him, which was thoroughly explained and convenient to so while he was at the house.
I appreciated his manner and explanation of what he was doing, and have already booked my annual contract for next year through him, which was thoroughly explained and convenient to so while he was at the house.
Recent furnace and water heater replacement As usual great service from the Vision Crew. David, Jeff,Kent and Brandon.
Well done.
Well done.
The crew we had were very professional and the teamwork was great. They were very clean and tidy throughout the entire process.
I would highly recommend Vison Plumbing,
Fred Busby
I would highly recommend Vison Plumbing,
Fred Busby
Our Navien on demand hot water went down suddenly. It not only provides hot water for everyday use but for our floor heat as well so we needed it fixed asap. I called 3 local companies that I got off the Navien website. Vision was the third one and the only company where I could get through to a live person. They were out the same afternoon which is very uncommon. They even texted me when the tech was on his way. Kevin the tech was great to deal with and did a good job troubleshooting. It turned out we needed more parts and the have a good web based system for viewing and accepting quotes. They were very responsive which I have not experienced with other local mechanical companies. A great experience thus far.
Simon came out quickly on a call out and was very pleasant to deal with. He came back a few days later to finish the job. A fine young man.
Would highly recommend Vision Plumbing Heating Cooling! Our furnace was giving us grief this morning and they saved the day with same day service and got our heat working again.
Not only are they knowledgeable and accommodating but they’re friendly and provide excellent customer service! Definitely give them a call the next time you’re in need of their services!
Thank you again!
Not only are they knowledgeable and accommodating but they’re friendly and provide excellent customer service! Definitely give them a call the next time you’re in need of their services!
Thank you again!
Jeff from Vision Plumbing Heating and Cooling came by today to see if he could get our 1980's gas fireplace working again. He was timely, courteous and knowledgeable, and yes he got our old fireplace working again. Thank you Jeff
James! Another great experience of outstanding customer service here with Vision P&H. James helped me get my furnace running in less than 15min on a weekend after waking up to shivers on a windy winter morning. Outstanding!
Great service from Jeff and the whole team at Vision Mechanical. From the first after hours support call through to diagnosis and prompt repair they were great communicators and easy to do business with.
Excellent service from the time we booked with a text reminder, then Jeff came right on time, was extremely knowledgeable and professional. He fixed our outdoor fireplace and explained everything to me. We had another company come out before and they could not figure out the issue and just ghosted me after promising to come back and fix. Jeff was able to figure out the issue immediately and provided GREAT service. I highly recommend Vision Mechanical - the prior reviews live up to expectations!
Highly recommend this company. After contacting numerous plumbing companies, and having a couple no-shows and getting the run around, I reached out to Vision Mechanical. The booking process was easy, they showed up on time, and Esteban (the technician) was very friendly, knowledgeable, and thorough. I will certainly use this company again, should I need them in the future.
I used vission plumbing for few jobs in my house. Vision plumbing team is awesome. The house is old and I had to change and fix many things, from changing pipes to fixing bath overflow and installing dishwasher. Vision team helped me with all that. I had hired, unfortunately, another company (Bee's knees plumbing and heating) to install furnace and they did so wrong that I had flood in my basement for a month. I called again Dave, they came, found problem and fixed everything for me. I am definitely taking this company for any future jobs that I will have in the house. I trust them and I know I won't have any problems after they leave. Dave is amazing. For any issue he explained me what is going on and how they can fix that. Every worker from vision was very profesional and respectful. Great job vision team!!!
Jeff came as a follow up visit and didn’t take long to diagnose the problem and find a solution. Fireplace now operating efficiently, Thank you!
Problem solved quickly and then offered to do another small job because of minimum one hour charge. That is extraordinary.
Contacted with them and had responses right away. Had choice of 7am!! Or 3 pm and picked 7pm. Tech: Esteban showed up on time, fixed the problem. Explained about his work and cost. Employing good employees must be good company. They also do commercial work, they did some of the work at my restaurant and again I had no issue at all and did great job!! Highly recommended!!
Levi expertly tuned up the Natgas fireplace. Excellent work!! Timely and professional. Thank you.
The BEST customer service and knowledgeable maintenance. Thank you Jeff, we are so happy to have our gas fireplace up and running again! ♡ Highly recommend!!!
Very happy with Jeff’s work on my old fireplace which needed cleaning and maintenance. Excellent communication and explanation of how things worked and what he was doing.
I have used Vision Plumbing Heating Cooling twice in the last six months, once to fix the condenser on the A/C and today to fix the furnace. They are a very responsive and professional company. I arrived home a few nights ago to find the house was an ice box as the furnace was not working. I called Vision the next day and within 24hrs they had a technician on site. His name was Jeff and he was a pleasure to deal with. He removed the motor on the furnace and showed me the source of the problem - two birds had gotten in through the exhaust vent and clogged the system so it shut itself down. He cleaned out the motor, reinstalled it and answered all of my questions. The charges were very reasonable for an hour of time spent at our home to fix the issue. I had a similar great experience with their technician in the summer time. I used Vision Plumbing Heating Cooling as prior to them I had used one of their competitors, Border Plumbing, and the experience was brutal. They sent a technician to diagnose a noisy water pipe in our mechanical room. The tech was onsite for 25min and he told me the problem was in the irrigation line, which I already knew. Then he was done and I got a bill for twice as much as what Vision charged, but Vision actually spent an hour to fix something. Border told me after the first 15min the price goes up, and in response to the negative review I wrote, they said that the technician had to drive for ~50min to get to our place, so they allocated one hour and 17 minutes to the service call, hence the charge. Jeff from Vision had to drive to our place in Kelowna from West Kelowna, spent an hour at the house, fixed a real issue with our furnace, and Vision charged half as much. Use Vision.
We had work done on our plumbing manifolds and most valves in our house . Although Vision Plumbing Heating Cooling were the most second most expensive of the four plumbing quotes we chose them. Michelle was terrific to deal with in the phone being very professional and friendly. On the day of the work Alex and Keenan arrived on time. Both were professional and courteous. They were very helpful and ensured we understood the work being performed and answered all of our questions. I give this company 5/5 for their service performed and I would hire them again. Thank You.
Rick & Val Marshinew
Kelowna, BC
Rick & Val Marshinew
Kelowna, BC
We had Jeff sevicing an oldish fireplace that would not start.
We appriciate his vast experience and knowledge , fireplace
works perfectly now. Cost was fair also. Abe
We appriciate his vast experience and knowledge , fireplace
works perfectly now. Cost was fair also. Abe
I had a plumbing emergency spring up overnight and had to shut off the water supply to the house. They were able to make room for me in their busy schedule the next day and made the repairs I needed in a quick and timely manner. I would recommend Vision Plumbing Heating Cooling to anyone seeking plumbing services, in fact l am going to call them up for a larger job I've been planning for next year.
Visions had excellent customer service and communication from the outset. Within two days of my request, Jeff came to diagnose and repair the pool heater. He is knowledgeable and respectful, thoroughly explaining the problem while repairing the heater. Thanks Vision Plumbing Heating Cooling!
