Testimonials & Plumbing Awards
Vision Plumbing Heating Cooling: The Okanagan & Kelowna's Preferred Plumbers
Our plumbing, heating, cooling, and gas services are trusted by residents and business owners across Kelowna and the Okanagan. But please, don’t just take our word for it! Vision Plumbing Heating Cooling is proud to showcase our excellent reviews from happy customers, and the awards we have won for “Best Plumber in Kelowna” and “The Best Heating, Ventilation, and Air Conditioning (HVAC) in Kelowna”.
For your residential or commercial plumbing & HVAC needs, trust Vision Plumbing Heating Cooling.
At Vision, we see your solution.
Vision Plumbing Heating Cooling's Reviews & Testimonials
Vision Plumbing Heating Cooling
2600 Acland Rd Unit 8, Kelowna
4.9 536 reviews
See All Reviews Leave A Review
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Lisa M. ★★★★★ just now
Amazing courteous service as always for Vision Mechanical! -
Todd M. ★★★★★ in the last week
I recently had the pleasure of working with Jarrod from Vision Plumbing Heating … More Cooling for a furnace cleaning, and his service was exceptional. Jarrod's attention to detail was evident from start to finish—he was thorough, professional, … More -
Paul L. ★★★★★ in the last week
No hesitation to give a 5-Star review for Kjel and Vision Mechanical. On time, … More friendly, knowledgable service. Kjel discovered the obscure issue quickly and got our furnace up within a few minutes. He then spent the rest of the service call … More -
Anthony S. ★★★★★ in the last week
Our Gas Fireplace Service Technician was fantastic. He was extremely knowledgeable … More and very professional. The maintenance was quick and he had our fireplace looking brand new. -
Jaclyn L. ★★★★★ in the last week
Kjel attended to our furnace today braving our tiny mechanical room. He was … More lovely and able to troubleshoot the issue quickly. Highly recommend! -
Child of The C. ★★★★★ in the last week
"I can't express how grateful I am for the incredible kindness shown … More by Vision Plumbing, Heating, and Cooling. Their manager, Dave, came over to help with our furnace and fireplace, and to my surprise, they didn’t even charge me for the … More -
Travis H. ★★★★★ in the last week
Jarrod Ng was really thorough and very noligable. He was very polite and took … More the time to explain to me exactly what was going on. I will definitely call vision with all my hvac needs in the future -
Ryan B. ★★★★★ in the last week
Vision was quick to return my call for service and answered all my questions. … More Kjel was our technician and he was great to deal with. -
Lisa S. ★★★★★ in the last week
Amazing experience! Knowledgeable, friendly, excellent job, no pressure sales. … More -
Pixel Pro P. ★★★★★ in the last week
These guys were great to work with. I would recommend using them!Thanks. Chad … More -
WestK “WestK Salon” Event S. ★★★★★ in the last week
The best service you can ask for . thank you again . -
Doug M. ★★★★★ in the last week
I am very happy with the work that Vision did on my HVAC system including getting … More custom made filters and replacing an outdated thermostat which was causing issues with the heat pump. They do a great job of keeping you posted on timing of arrival so you aren’t stuck waiting. The technician who was scheduled to do the work fell ill and they were able to get another technician out to do the job same day. Appreciate the great service -
Paul V. ★★★★★ 2 weeks ago
Vision Plumbing Heating Cooling has come through with flying colours with the … More installation of my magic pack furnace and cooling system. Very little room for the installation, but Joel and Jamie did an excellent job and all in good timing. … More -
P. ★★★★★ 2 weeks ago
Jeff was great. He explained everything to me step by step and showed me tricks … More I can do to maintain my AC unit in the future. Sent an email request Friday and had an appt Monday morning at 9am -
Sonya M. ★★★★★ 2 weeks ago
This company is the BEST!! Quality service at a competitive price! Highly recommend! … More -
Nicola Gradnitzer M. ★★★★★ 2 weeks ago
Professional, friendly, clear communication and great work!! -
Ananda Vacation R. ★★★★★ 3 weeks ago
Joel from Vision just left our home with an emergency call on a Sunday long … More weekend. He came right away and was very fair on pricing. We need to address a few issues with our A/C next week, but we are very pleased so far! A pleasure to deal with! -
Jagger G. ★★★★★ 3 weeks ago
Quick, effective, and good service. They were able to come out within 1 day, … More and waived the initial inspection fee since I did the work with them. I was very happy! -
Camilla M. ★★★★★ 3 weeks ago
Our AC wasn't working properly during a heat wave. I contacted Vision in … More the morning and they were there to fix it same day. Joel was very friendly and explained the details of the repair very well. I really appreciate the work done. Thanks Joel! -
Anthony C. ★★★★★ 3 weeks ago
I started having problems with my furnace one night, and within 12 hours, these … More guys were at my house for a service call. They did the troubleshooting and some maintenance, helped explain my issues and came up with a plan for the future. … More -
Raymond B. ★★★★★ 3 weeks ago
Esteban is an excellent plumber! He is polite, respectful, and relational. He … More explained what he would do to help us, why it needed to be done, did it in a timely fashion, and cleaned up after his work had been completed. He is a gem and serves VM well! He is a keeper in my opinion. He is Mr Competent! Cheers. Raymond -
Tom R. ★★★★★ 3 weeks ago
Joel helped us out on a hot Sunday on a long weekend. A friendly, professional … More and knowledgeable service man. Highly recommend this company. -
Norm S. ★★★★★ 3 weeks ago
I called, they answered and sent a tech the same day. He showed up when they … More said he would. Fixed the leak and did the job right.Thank you. -
Richard D. ★★★★★ 3 weeks ago
great service as always -
Brenda B. ★★★★★ 4 weeks ago
As a woman on her own it’s a bit terrifying to try to find a plumber who is … More reputable knowledgeable and a nice person to boot.I highly recommend Alex who has been with this company for seven years. … More -
Alison L. ★★★★★ 4 weeks ago
Jeff came to fix a small leak near my gas metre. He quickly diagnosed the problem, … More made the repair and ensured that I was included in the process. -
Valerie M. ★★★★★ 4 weeks ago
Excellent service, thanks Brent hon..😂 -
Mitch N. ★★★★★ 3 weeks ago
We arrived at our vacation property for a 2 week stay to find out our A/C wasn’t … More working. I called Vision Mechanical and they had someone to us within 2 hours. Technician, Jeff Knox, arrived and was super helpful. When he found out my 18 year old son was starting his electrical apprenticeship, he showed him a whole bunch of stuff. I quickly became the 3rd wheel to those two but it’s all good. My son got an extremely valuable lesson and most importantly we got our A/C back and working in short order. Aside from the part that we needed (from another supplier), their prices for call out and labour were quite reasonable. Jeff was knowledgeable and super helpful. Conveyed everything clearly so there were no surprises. 10 out of 10 would recommend. Thanks Jeff and Vision Mechanical! -
Derrick S. ★★★★★ a month ago
I’ve been using Vision Mechanical for the better part of seven years now across … More multiple properties and projects—most of which have been emergency callouts—and they’ve consistently delivered outstanding service. They’re always quick to respond, even on weekends, and their techs are professional, knowledgeable, and genuinely great to work with.
Most recently, I had them replace a geothermal furnace unit at my own home. The entire experience was excellent. There was a small issue that came up afterward with a drainage line, and they were out right away to take care of it—no hassle, just solutions.
Over the years, I’ve relied on them for everything from plumbing to heating and cooling work, and every time it’s been a smooth and positive process. They’re always upfront, transparent with pricing, and great at communicating what to expect, how they’ll approach the work, and what the timeline will look like. I’ve always appreciated that level of clarity—no surprises, just solid communication. -
Linda T. ★★★★★ a month ago
Our domestic water service line started leaking badly and needed to be replaced … More immediately. The first company that we contacted said that it would be six weeks before they could do the job. … More -
Ryan W. ★★★★★ a month ago
Fantastic service. Intake was fast and seamless and they had a technician out … More in just a couple days. Kjel helped me out and he was timely, and extremely knowledgable. Checked everything top to bottom and offered multiple solutions. Very … More -
Sigurdson H. ★★★★★ a month ago
Vision was great to work with. They were very clear about the situation and … More I always felt like I was very much in the loop. Jarrod was a great tech and I look forward to them assisting with my future rental properties. -
Therese M. ★★★★★ a month ago
Esteben is a very professional worker. His work is top notch. Very tidy and … More well organized. He’s personable. It’s rare to see all these good quality’s in today’s world. I will definitely pass on good words about him and the company. 👏👏👏👏 -
lane L. ★★★★★ a month ago
Jamie and Joel installed my new Airease Furnace today and did a wonderful job. … More So appreciate of their hard work. -
Michael B. ★★★★★ a month ago
Great service! Fast, reliable and friendly. Reasonably priced as well. Thanks … More so much for being available when I need you! -
Jen H. ★★★★★ a month ago
Unfortunately I needed more plumbing help. Fortunately, Vision was there for … More me yet again with accommodating, efficient and professional service. thank you! -
Amy B. ★★★★★ a month ago
Kjel with Vision was awesome. He has a great positive personality, and knows … More what he is doing , he made sure everything was running smooth. I would recommend him and Vision to all my neighbours. He went the extra mile. -
David M. ★★★★★ a month ago
Kjel Cartier came today to service my furnace, AC unit and gas fireplace. He … More did a great job and is returning early next week to do a few extra things once he rounds up some new components that will upgrade my HVAC system. Kjel explained … More -
Heather B. ★★★★★ a month ago
Kiel, the Heatpump specialist was a very nice, interesting & polite person. … More He did the maintenanceWork efficiently, leaving no mess. -
Maureen B. ★★★★★ a month ago
Great customer service. I truly wanted to share with all that I will always … More recommend to neighborsThank you
-
Lisa M. ★★★★★ just now
Amazing courteous service as always for Vision Mechanical! -
Todd M. ★★★★★ in the last week
I recently had the pleasure of working with Jarrod from Vision Plumbing Heating … More Cooling for a furnace cleaning, and his service was exceptional. Jarrod's attention to detail was evident from start to finish—he was thorough, professional, … More -
Paul L. ★★★★★ in the last week
No hesitation to give a 5-Star review for Kjel and Vision Mechanical. On time, … More friendly, knowledgable service. Kjel discovered the obscure issue quickly and got our furnace up within a few minutes. He then spent the rest of the service call … More -
Anthony S. ★★★★★ in the last week
Our Gas Fireplace Service Technician was fantastic. He was extremely knowledgeable … More and very professional. The maintenance was quick and he had our fireplace looking brand new. -
Jaclyn L. ★★★★★ in the last week
Kjel attended to our furnace today braving our tiny mechanical room. He was … More lovely and able to troubleshoot the issue quickly. Highly recommend! -
Child of The C. ★★★★★ in the last week
"I can't express how grateful I am for the incredible kindness shown … More by Vision Plumbing, Heating, and Cooling. Their manager, Dave, came over to help with our furnace and fireplace, and to my surprise, they didn’t even charge me for the … More -
Travis H. ★★★★★ in the last week
Jarrod Ng was really thorough and very noligable. He was very polite and took … More the time to explain to me exactly what was going on. I will definitely call vision with all my hvac needs in the future -
Ryan B. ★★★★★ in the last week
Vision was quick to return my call for service and answered all my questions. … More Kjel was our technician and he was great to deal with. -
Lisa S. ★★★★★ in the last week
Amazing experience! Knowledgeable, friendly, excellent job, no pressure sales. … More -
Pixel Pro P. ★★★★★ in the last week
These guys were great to work with. I would recommend using them!Thanks. Chad … More -
WestK “WestK Salon” Event S. ★★★★★ in the last week
The best service you can ask for . thank you again . -
Doug M. ★★★★★ in the last week
I am very happy with the work that Vision did on my HVAC system including getting … More custom made filters and replacing an outdated thermostat which was causing issues with the heat pump. They do a great job of keeping you posted on timing of arrival so you aren’t stuck waiting. The technician who was scheduled to do the work fell ill and they were able to get another technician out to do the job same day. Appreciate the great service -
Paul V. ★★★★★ 2 weeks ago
Vision Plumbing Heating Cooling has come through with flying colours with the … More installation of my magic pack furnace and cooling system. Very little room for the installation, but Joel and Jamie did an excellent job and all in good timing. … More -
P. ★★★★★ 2 weeks ago
Jeff was great. He explained everything to me step by step and showed me tricks … More I can do to maintain my AC unit in the future. Sent an email request Friday and had an appt Monday morning at 9am -
Sonya M. ★★★★★ 2 weeks ago
This company is the BEST!! Quality service at a competitive price! Highly recommend! … More -
Nicola Gradnitzer M. ★★★★★ 2 weeks ago
Professional, friendly, clear communication and great work!! -
Ananda Vacation R. ★★★★★ 3 weeks ago
Joel from Vision just left our home with an emergency call on a Sunday long … More weekend. He came right away and was very fair on pricing. We need to address a few issues with our A/C next week, but we are very pleased so far! A pleasure to deal with! -
Jagger G. ★★★★★ 3 weeks ago
Quick, effective, and good service. They were able to come out within 1 day, … More and waived the initial inspection fee since I did the work with them. I was very happy! -
Camilla M. ★★★★★ 3 weeks ago
Our AC wasn't working properly during a heat wave. I contacted Vision in … More the morning and they were there to fix it same day. Joel was very friendly and explained the details of the repair very well. I really appreciate the work done. Thanks Joel! -
Anthony C. ★★★★★ 3 weeks ago
I started having problems with my furnace one night, and within 12 hours, these … More guys were at my house for a service call. They did the troubleshooting and some maintenance, helped explain my issues and came up with a plan for the future. … More -
Raymond B. ★★★★★ 3 weeks ago
Esteban is an excellent plumber! He is polite, respectful, and relational. He … More explained what he would do to help us, why it needed to be done, did it in a timely fashion, and cleaned up after his work had been completed. He is a gem and serves VM well! He is a keeper in my opinion. He is Mr Competent! Cheers. Raymond -
Tom R. ★★★★★ 3 weeks ago
Joel helped us out on a hot Sunday on a long weekend. A friendly, professional … More and knowledgeable service man. Highly recommend this company. -
Norm S. ★★★★★ 3 weeks ago
I called, they answered and sent a tech the same day. He showed up when they … More said he would. Fixed the leak and did the job right.Thank you. -
Richard D. ★★★★★ 3 weeks ago
great service as always -
Brenda B. ★★★★★ 4 weeks ago
As a woman on her own it’s a bit terrifying to try to find a plumber who is … More reputable knowledgeable and a nice person to boot.I highly recommend Alex who has been with this company for seven years. … More -
Alison L. ★★★★★ 4 weeks ago
Jeff came to fix a small leak near my gas metre. He quickly diagnosed the problem, … More made the repair and ensured that I was included in the process. -
Valerie M. ★★★★★ 4 weeks ago
Excellent service, thanks Brent hon..😂 -
Mitch N. ★★★★★ 3 weeks ago
We arrived at our vacation property for a 2 week stay to find out our A/C wasn’t … More working. I called Vision Mechanical and they had someone to us within 2 hours. Technician, Jeff Knox, arrived and was super helpful. When he found out my 18 year old son was starting his electrical apprenticeship, he showed him a whole bunch of stuff. I quickly became the 3rd wheel to those two but it’s all good. My son got an extremely valuable lesson and most importantly we got our A/C back and working in short order. Aside from the part that we needed (from another supplier), their prices for call out and labour were quite reasonable. Jeff was knowledgeable and super helpful. Conveyed everything clearly so there were no surprises. 10 out of 10 would recommend. Thanks Jeff and Vision Mechanical! -
Derrick S. ★★★★★ a month ago
I’ve been using Vision Mechanical for the better part of seven years now across … More multiple properties and projects—most of which have been emergency callouts—and they’ve consistently delivered outstanding service. They’re always quick to respond, even on weekends, and their techs are professional, knowledgeable, and genuinely great to work with.
Most recently, I had them replace a geothermal furnace unit at my own home. The entire experience was excellent. There was a small issue that came up afterward with a drainage line, and they were out right away to take care of it—no hassle, just solutions.
Over the years, I’ve relied on them for everything from plumbing to heating and cooling work, and every time it’s been a smooth and positive process. They’re always upfront, transparent with pricing, and great at communicating what to expect, how they’ll approach the work, and what the timeline will look like. I’ve always appreciated that level of clarity—no surprises, just solid communication. -
Linda T. ★★★★★ a month ago
Our domestic water service line started leaking badly and needed to be replaced … More immediately. The first company that we contacted said that it would be six weeks before they could do the job. … More -
Ryan W. ★★★★★ a month ago
Fantastic service. Intake was fast and seamless and they had a technician out … More in just a couple days. Kjel helped me out and he was timely, and extremely knowledgable. Checked everything top to bottom and offered multiple solutions. Very … More -
Sigurdson H. ★★★★★ a month ago
Vision was great to work with. They were very clear about the situation and … More I always felt like I was very much in the loop. Jarrod was a great tech and I look forward to them assisting with my future rental properties. -
Therese M. ★★★★★ a month ago
Esteben is a very professional worker. His work is top notch. Very tidy and … More well organized. He’s personable. It’s rare to see all these good quality’s in today’s world. I will definitely pass on good words about him and the company. 👏👏👏👏 -
lane L. ★★★★★ a month ago
Jamie and Joel installed my new Airease Furnace today and did a wonderful job. … More So appreciate of their hard work. -
Michael B. ★★★★★ a month ago
Great service! Fast, reliable and friendly. Reasonably priced as well. Thanks … More so much for being available when I need you! -
Jen H. ★★★★★ a month ago
Unfortunately I needed more plumbing help. Fortunately, Vision was there for … More me yet again with accommodating, efficient and professional service. thank you! -
Amy B. ★★★★★ a month ago
Kjel with Vision was awesome. He has a great positive personality, and knows … More what he is doing , he made sure everything was running smooth. I would recommend him and Vision to all my neighbours. He went the extra mile. -
David M. ★★★★★ a month ago
Kjel Cartier came today to service my furnace, AC unit and gas fireplace. He … More did a great job and is returning early next week to do a few extra things once he rounds up some new components that will upgrade my HVAC system. Kjel explained … More -
Heather B. ★★★★★ a month ago
Kiel, the Heatpump specialist was a very nice, interesting & polite person. … More He did the maintenanceWork efficiently, leaving no mess. -
Maureen B. ★★★★★ a month ago
Great customer service. I truly wanted to share with all that I will always … More recommend to neighborsThank you
Vision Plumbing Heating Cooling Continues to Impress: Exceptional Service in Replacing Hot Water Tank
Once again, Vision Plumbing Heating Cooling to our rescue. We had the misfortune of having one of our commercial Hot Water Tanks go on us. Since Visions had done such a fantastic job when they replaced our dreaded Kitec Pipes, we just picked up the phone and called Visions and to our rescue Jeremy came. Not only was he able to track one for us, he also made sure it was installed within the week to the delight of all 39 owners in our building. It is such a pleasure to work with contractors who show up on time (or early as this crew did), did an awesome job, cleaned up after themselves and were just plain great guys to deal with. It doesn’t seem to matter who Visions sends to us, they have all been awesome and do a fantastic job. Thanks again for another job well done. See you in the fall when you replace our HVAC System. Visions Mechanical Ltd. is truly the BEST!! Strata Council Kas 2723 Stellar Place.
Chuck, Darlene, Alex, Sue and Jill
Exceptional Service: Professional and Efficient Residential and Commercial Furnace Service
Great service all around. Used them both at my rental for a residential furnace service and at my workplace for the same thing. In both times I’ve experienced nothing but professional service. Starting from the booking on the phone and communicating prior to it, and on-site with techs. In both cases, they were extremely professional, knowledgeable, and helpful. A very modern approach to communications too with automated reminders, automatic invoices being sent, and reports with pictures attached. Very well-run company. Thank you for y’all help!
Yuri Grozenok
Vision Saves the Day by Providing Excellent Service
This company saved us!! So lovely to work with from start to finish, incredibly responsive, and just nice people. Our sewage pipe was completely crushed, causing it to back up into our house…NOT what you want. After dealing with other companies in the trade I can’t tell you how happy we are that we went with Vision, it was as smooth as possible. Thank you!
Chelsea Agnew
Exceptional Duct Work and Roof Vent Installation by Vision Plumbing Heating Cooling
We had a recommendation from PureAir to use Vision Plumbing Heating Cooling Plumbing & HVAC to install the ductwork and roof vent for our newly installed gas range. Brandon came out and gave us a quote and returned a few days later to complete the installation. Brandon was exceptionally personable and efficient and we really appreciated his prompt service and attention to detail. Thanks Vision Plumbing Heating Cooling; I’d highly recommend your company to anyone needing this kind of service.
Dave Dunbar
Vision Plumbing Heating Cooling’s Outstanding Service for Emergency Flooding Solutions
Vision Plumbing Heating Cooling has consistently delivered for me. We have had a few “emergency” flooding moments over the years, as we operate a lot of equipment with high volumes of water. Justin and the team are very knowledgeable, and they do a great job walking through the details in a clear and concise way, so we can work together to get the job done the way I need it, in a timely fashion. I am grateful to the Vision Plumbing Heating Cooling team for their professionalism, efficiency, communication, and high-quality service. Thank you again
Expert Plumbing Services and Valuable Maintenance Tips
Vision Plumbing Heating Cooling came highly recommended to us. When I called to set up an appointment for them to our condo, the frontline staff were very courteous and understanding of our plumbing issue. Justin arrive when he was scheduled to and was very efficient in fixing our leaky faucets and sink. Justin also explained a few procedures for maintenance of our bathroom and kitchen drains, that were much simpler then what I was doing. I highly recommend Vision Plumbing Heating Cooling for any plumbing issues you may have.
Adrian Vander-Velden
Fixing Taps and Furnaces with Professionalism and Expertise
A big shout-out to Justin! He arrived promptly, fixed the issue with my exterior tap, explained everything he did so I understood the repair, and then he identified a further issue with my furnace to make sure I didn’t have any trouble down the line. He was super friendly and professional! 5 stars for sure!
Marilyn Green
Above and Beyond Service in Restoring Our AC and Furnace
Steve was thrown into a nightmare of a situation of ours. We had had 2 years (and approx 8 visits) from other local businesses trying to get our AC to work as it had when it was first installed about 7 years ago. After one diagnostic visit, Steve had the part ordered and installed it a few weeks later. WOW AC again. But it doesn’t end there! After 4 weeks of things running well the blower motor went (unrelated to the previous repair). With the help of Brandi (and probably others), they located a motor for this furnace in the Southern USA. It took approximately 3+ weeks to get the motor because of all the screw-ups from the supplier. Steve came over at 6 pm to install it the day they received the part. This team went above and beyond to help us out. I have been referring everyone I speak to Vision Plumbing Heating Cooling. Fair pricing, exceptional service, and great diagnostic technicians. Thanks, Steve, Brandi and the team at Vision Plumbing Heating Cooling.
Kevin Delaney