Take advantage of available rebates and deals in the Kelowna & Okanagan region, including heat pump rebates of up to $13,000 for qualifying households!
Is your gas furnace 15 years old or more? FortisBC’s dual fuel rebate is back for eligible installations completed on or after October 15, 2026. It’s for homeowners who replace an aging gas furnace with a dual fuel system: a high-efficiency electric heat pump paired with a new high-efficiency gas furnace. The heat pump cools your home in summer and heats it through milder weather. On the coldest Okanagan days, the furnace takes over automatically. You get central air conditioning and more efficient heating without giving up the backup of natural gas.
What’s covered
Residential dual fuel rebate: up to $4,000
Income-qualified dual fuel rebate: up to $8,000
Two-upgrade bonus: an extra $300 ($350 if income-qualified) for one additional eligible upgrade under the same FortisBC program
You can receive the residential or the income-qualified rebate for an installation, not both.
Eligibility
Must have a residential FortisBC natural gas account, and the home must be your year-round primary residence.
Your existing gas furnace must be at least 15 years old and be the home’s primary heating system.
The new system must be a central ducted heat pump and 95%+ efficient gas furnace from FortisBC’s Qualified Dual Fuel Systems List. It must be sized with a heat load calculation and set to switch over at 2°C or lower.
Installation must be completed by a licensed contractor listed on FortisBC’s Home Performance Contractor Network (like Vision Plumbing Heating Cooling).
Cannot be combined with other FortisBC, provincial or federal rebate programs.
The income-qualified rebate has additional household income, home and property requirements.
Applications must be submitted within six months of the paid invoice date.
How to apply
Contact Vision for a quote. We’ll help you find out whether your home and existing furnace are likely to qualify, and recommend an eligible heat pump and furnace pairing from FortisBC’s list. We’ll also complete the qualified installation and commissioning with the required thermostat settings.
* Terms and conditions apply. This rebate is offered and administered by FortisBC, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by FortisBC and are subject to FortisBC’s complete terms and eligibility requirements for the residential dual fuel heating system rebate and the income-qualified dual fuel heating system rebate. Applications may take up to 90 days to process, and FortisBC may request a site visit to verify the installation. FortisBC may change or end this program at any time without notice. Vision can help with the process, but rebates are not guaranteed, and the final application is your responsibility.
FortisBC Air-Source Heat Pump Rebate (Whole Home Heating)
Save up to $4,000 on a high-efficiency air source heat pump!
Vision Plumbing Heating Cooling is proud to support the FortisBC Air Source Heat Pump Rebate program, helping homeowners transition to high-efficiency cooling and heating solutions. Total rebates for this program can reach up to $4,000.
What’s covered
Eligible NEEP cold-climate certified whole-home heat pumps – up to $4,000
Eligible partial-home heat pumps – up to $1,500
Combination Rebates – Bonus offers may be available when combining with other energy upgrades
Eligibility
Must be a year-round primary residence (at least 12 months old) and be either a single-family, duplex, triplex, row home, townhouse or mobile home on a permanent foundation. New construction, additions and garage upgrades are not eligible.
Existing primary heating system must be hard-wired electric (e.g., electric baseboards, electric furnace).
The new heat pump must be on the rebate-eligible heat pump list. Whole-home systems must also be NEEP cold-climate certified and sized with a heat load calculation. Homes over 1,200 sq. ft. must use a multi-split or central system.
Replacing an existing heat pump or adding a head to an existing heat pump is not eligible, and emergency replacements of broken electric heating systems are not eligible.
Any supplemental heating system cannot use natural gas, oil or propane.
Installation must be completed by a licensed Home Performance Contractor Network member with a valid business license (like Vision Plumbing Heating Cooling).
Application and supporting documents must be submitted within six months of the invoice date.
How to apply
Homeowners interested in taking advantage of this rebate can contact us for more information. Our team of experts will guide you through the qualification process and help you select the best system for your home.
* Terms and conditions apply. This rebate is offered and administered by FortisBC, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by FortisBC and are subject to FortisBC’s complete terms and eligibility requirements. FortisBC may change or end this program at any time without notice. Vision can help with the process, but rebates are not guaranteed, and the final application is your responsibility.
FortisBC Income-Qualified Heat Pump Rebate
Save up to $12,000 on a heat pump if you’re income-qualified!
Heating with electric baseboards or an electric furnace? Income-qualified homeowners can get up to $12,000 from FortisBC when they switch to an eligible heat pump. It’s the income-qualified version of the FortisBC Air-Source Heat Pump Rebate, with rebates up to three times higher.
What’s covered
Whole-home central ducted heat pump: up to $12,000
Whole-home mini-split or multi-split heat pump: up to $9,000
Partial-home heat pump: up to $5,000
Two-upgrade bonus: an extra $350 for one additional eligible income-qualified upgrade
Eligibility
Must have a residential FortisBC electricity account (or be a municipal electricity customer of Grand Forks, Penticton, Summerland or Nelson Hydro) and own only one property in BC.
Combined household income must be below FortisBC’s limit for your household size, from $51,100 for a one-person household up to $135,100 for seven or more. Proof of income is required.
The home must be a year-round primary residence at least 10 years old, no larger than 3,500 sq. ft., and assessed under $1.2 million.
The heat pump must replace an existing hard-wired electric heating system, such as baseboards or an electric furnace. Replacing an existing heat pump, adding a head and emergency replacements are not eligible.
Whole-home systems must be NEEP cold-climate certified and sized with a heat load calculation. Mini-splits are only eligible in homes 1,200 sq. ft. or smaller.
Installation must be completed by a Home Performance Contractor Network member (like Vision Plumbing Heating Cooling).
Cannot be combined with other FortisBC, provincial or federal rebate programs, including the CleanBC Energy Savings Program.
Applications must be submitted within six months of the invoice date.
How to apply
Contact Vision for a quote. We’ll help you find out whether your home is likely to qualify, size the right heat pump with a heat load calculation, and complete the qualified installation.
* Terms and conditions apply. This rebate is offered and administered by FortisBC, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by FortisBC and are subject to FortisBC’s complete terms and eligibility requirements. FortisBC may change or end this program at any time without notice. Vision can help with the process, but rebates are not guaranteed, and the final application is your responsibility.
Navien Heat Pump Water Heater Rebate (Limited-Time Offer)
Get up to $3,000 back on a Navien heat pump water heater!
Thinking about replacing your old electric hot water tank? Qualifying homeowners can now combine three incentives when upgrading to a high-efficiency Navien NWP500 Series Heat Pump Water Heater, for total potential savings of up to $3,000. Heat pump water heaters use advanced heat pump technology to heat your home’s water far more efficiently than a traditional electric resistance tank. This offer ends December 31, 2026.
What’s covered
FortisBC Income-Qualified Heat Pump Water Heater Rebate – $2,500
Navien Rebate – $300
Vision Plumbing Heating Cooling Top-Up – $200
Eligibility
Must replace a working electric storage tank; eligibility depends on household income, home and equipment requirements
The new unit must be an eligible Navien NWP500 Series Heat Pump Water Heater.
The full $2,500 FortisBC rebate is income-qualified.
The FortisBC rebate cannot be combined with other FortisBC, provincial or federal rebate programs, such as the CleanBC Energy Savings Program.
For FortisBC electricity customers (and Grand Forks, Penticton, Summerland & Nelson Hydro customers).
Home must be at least 10 years old, no larger than 3,500 sq. ft., and assessed under $1.2 million.
Offer valid until December 31, 2026, or while program funding lasts.
How to apply
Contact Vision for a quote. We’ll help you find out which incentives apply to your home, recommend the right Navien unit, and complete the qualified installation.
* Terms and conditions apply. Maximum $3,000 potential incentive is based on qualifying for the $2,500 income-qualified FortisBC heat pump water heater rebate, an applicable $300 Navien rebate, and Vision Plumbing Heating Cooling’s $200 promotional top-up. The FortisBC and Navien incentives are offered and administered by FortisBC and Navien, not Vision Plumbing Heating Cooling. Their eligibility, amounts and approval are determined solely by each organization and are subject to their complete terms and eligibility requirements, and either program may change or end at any time without notice. Rebates and incentives are not guaranteed. Vision’s $200 top-up is a separate promotional offer from Vision Plumbing Heating Cooling, valid until December 31, 2026, and subject to Vision’s offer terms.
FortisBC Heat Pump Water Heater Rebate
Save up to $1,000 on a heat pump water heater, no income test required!
Replacing an old electric hot water tank? FortisBC electricity customers can get up to $1,000 back when they upgrade to an eligible heat pump water heater, whatever their household income. Heat pump water heaters use heat pump technology to heat water far more efficiently than a standard electric tank.
What’s covered
Heat pump water heater rebate: up to $1,000
Two-upgrade bonus: an extra $300 when paired with another eligible upgrade, like a heat pump or dual fuel system
Income-qualified? See the Navien offer for up to $3,000.
Eligibility
Must have a residential FortisBC electricity account (or be a municipal electricity customer of Grand Forks, Penticton, Summerland or Nelson Hydro).
The home must be a year-round primary residence at least 12 months old and be a single-family home, duplex, triplex, row home, townhouse or mobile home on a permanent foundation. New construction, additions and garage upgrades are not eligible.
Must replace a standard electric storage tank that is in working order. Emergency replacements and replacing an existing heat pump water heater are not eligible.
The new water heater must be listed as Tier 2 or higher on the NEEA Advanced Water Heater Specification qualified products list.
Only one water heater rebate per home.
Applications must be submitted within six months of the paid invoice date.
How to apply
Contact Vision for a quote. We’ll recommend an eligible heat pump water heater for your home and complete the installation.
* Terms and conditions apply. This rebate is offered and administered by FortisBC, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by FortisBC and are subject to FortisBC’s complete terms and eligibility requirements. FortisBC may change or end this program at any time without notice. Vision can help with the process, but rebates are not guaranteed, and the final application is your responsibility.
FortisBC Income-Qualified Natural Gas Water Heater Rebate
Save up to $3,000 on a high-efficiency gas water heater!
Is your gas hot water tank getting old? Income-qualified FortisBC natural gas customers can get up to $3,000 back when they replace it with an eligible condensing tankless or condensing storage tank water heater, installed by a licensed gas contractor.
What’s covered
Condensing tankless or condensing storage water heater: up to $3,000
Two-upgrade bonus: an extra $350 when paired with another eligible income-qualified upgrade, like the income-qualified dual fuel rebate
Eligibility
Must have a residential FortisBC natural gas or propane account and own only one property in BC.
Combined household income must be below FortisBC’s limit for your household size, from $51,100 for a one-person household up to $135,100 for seven or more. Proof of income is required.
The home must be a year-round primary residence at least 10 years old, no larger than 3,500 sq. ft., and assessed under $1.2 million.
Must replace an existing natural gas or propane water heater that is in working order.
The new water heater must be on FortisBC’s eligible model list. Combination heating and hot water systems are not eligible.
Installation must be completed by a Technical Safety BC licensed gas contractor (like Vision Plumbing Heating Cooling).
Cannot be combined with other FortisBC, provincial or federal rebate programs.
Applications must be submitted within six months of the invoice date.
How to apply
Contact Vision for a quote. We’ll help you find out whether your home is likely to qualify, recommend an eligible water heater, and complete the permitted installation.
* Terms and conditions apply. This rebate is offered and administered by FortisBC, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by FortisBC and are subject to FortisBC’s complete terms and eligibility requirements. FortisBC may change or end this program at any time without notice. Vision can help with the process, but rebates are not guaranteed, and the final application is your responsibility.
A connected thermostat lets you control your heating from your phone and automatically turns down the temperature when you’re away or asleep. FortisBC offers rebates when an eligible connected thermostat is professionally installed with a new heating system or as part of a maintenance service.
What’s covered
Connected thermostat rebate: $150 for homes with central electric heat or a heat pump
Income-qualified connected thermostat rebate: $200 for homes with a central gas or electric heating system
Eligibility
$150 rebate: primary heating must be an electric furnace, electric boiler or heat pump on a residential FortisBC (or municipal) electricity account.
$200 rebate: must meet FortisBC’s household income limits. Primary heating can be a gas or electric furnace, boiler, combination system or heat pump on a FortisBC gas or electricity account.
Baseboard heaters are not eligible for either rebate, and dual fuel systems are not eligible for the income-qualified rebate.
The thermostat must be on FortisBC’s eligible list and installed by a licensed contractor (like Vision Plumbing Heating Cooling) at the same time as a new heating system or as part of a maintenance service. Self-installations are not eligible.
One connected thermostat rebate per home.
Applications must be submitted within six months of the invoice date.
How to apply
Contact Vision to add a connected thermostat to your next heating installation or service. We’ll recommend an eligible model and handle the installation.
* Terms and conditions apply. This rebate is offered and administered by FortisBC, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by FortisBC and are subject to FortisBC’s complete terms and eligibility requirements for the connected thermostat rebate and the income-qualified connected thermostat rebate. FortisBC may change or end this program at any time without notice. Vision can help with the process, but rebates are not guaranteed, and the final application is your responsibility.
FortisBC Appliance Maintenance & Heat Pump Service Rebates
Save up to $150 on your annual heating system service!
Regular maintenance keeps your equipment running safely and efficiently, and FortisBC will help cover the cost. Get rebates when a licensed contractor services your gas furnace or boiler, tankless water heater, gas fireplaces or heat pump.
What’s covered
Furnace or boiler service: $50 (one per household)
Tankless water heater service: $50 (one per household)
Gas fireplace service: $25 each (up to two per household)
Heat pump service: $50 (one per household)
Eligibility
Gas appliances: must be a residential FortisBC natural gas customer. The furnace or boiler must be the home’s primary heating system. Outdoor fireplaces and storage tank water heaters are not eligible.
Heat pumps: must have a residential FortisBC electricity account (or be a municipal electricity customer of Grand Forks, Summerland, Penticton or Nelson Hydro).
Gas appliances must be serviced by a licensed gas contractor, and heat pumps by a licensed contractor (like Vision Plumbing Heating Cooling). Each service must cover FortisBC’s full service checklist; visual inspections are not eligible.
One rebate per appliance type, per home, per calendar year.
Applications must be submitted within 60 days of the service date.
How to apply
Book your service with Vision. We’ll complete the full service checklist FortisBC requires and provide an invoice you can use for your rebate application.
* Terms and conditions apply. This rebate is offered and administered by FortisBC, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by FortisBC and are subject to FortisBC’s complete terms and eligibility requirements for the appliance maintenance rebate and the heat pump service rebate. FortisBC may change or end this program at any time without notice. Vision can help with the process, but rebates are not guaranteed, and the final application is your responsibility.
* Terms and conditions apply. This loan is offered and administered by FortisBC, not Vision Plumbing Heating Cooling. Eligibility, loan terms and approval are determined solely by FortisBC and are subject to FortisBC’s complete terms and eligibility requirements. FortisBC may change or end this program at any time without notice. Loan applications are made directly with FortisBC, and approval is not guaranteed.
CleanBC Energy Savings Program (Income-Qualified Home Rebates)
The CleanBC Energy Savings Program provides income-qualified rebates for heat pumps, heat pump water heaters and related upgrades in single-family homes, secondary suites, mobile homes on a permanent foundation, duplexes, triplexes, row homes and side-by-side townhomes. Rebate amounts depend on your household income, household size and how your home is currently heated.
What’s covered
Heat pumps – up to $13,000 for homes switching from natural gas, propane or oil (up to $5,000 for homes heated with electricity or wood; electric-heated homes must qualify at income level 1)
Combined space and water heat pumps – up to $16,500
Heat pump water heaters – up to $3,500
Electrical service upgrades – up to $5,000 (when switching from fossil fuel heating to a heat pump)
Ventilation – up to $1,600
Health and safety – up to $800
Eligibility
Household must meet income-qualified requirements (levels 1 to 3, from $51,100 for a one-person household up to $270,200 for seven or more). Level 3 rebates are only available to homes switching from natural gas, propane or oil to an electric heat pump.
Must be a year-round primary residence at least 12 months old, with a total assessed value at or under $1,200,000 (levels 1 & 2) or $1,820,000 (level 3).
A member of the household must have a residential electricity account with BC Hydro, FortisBC or a municipal utility.
CleanBC pre-registration and an eligibility code are required before purchasing or installing eligible equipment. Codes are valid for 3 months.
Installation must be done by a program-registered contractor (like Vision Plumbing Heating Cooling).
Homes switching from gas, propane or oil must remove the existing fossil fuel heating system.
Your contractor submits the rebate application within six months of the invoice date.
How to apply
Contact Vision for a quote. We’ll help assess your eligibility, guide you through pre-registration, complete the qualified installation(s), and submit the rebate application for you.
* Terms and conditions apply. This rebate is offered and administered by the Province of B.C.’s CleanBC Better Homes program, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by CleanBC Better Homes and are subject to its complete terms and eligibility requirements. The program may change or end at any time without notice. You must pre-register and receive an eligibility code before installation. As a registered contractor, Vision shows the rebate on your invoice and submits the rebate application, but rebates are not guaranteed.
CleanBC Energy Savings Program (Condos & Apartments Rebate)
Income-qualified renters and condo owners in eligible multi-unit buildings (apartment buildings up to 6 storeys, stacked townhomes, and multiplexes with six or more units) can receive rebates for upgrading their individual unit with high-efficiency electric heating equipment. Total rebates can reach up to $8,500, tiered by income level and household size.
What’s covered
Ductless mini-split or multi-split heat pumps – up to $5,000
Heat pump water heaters – up to $3,500
Eligibility
Household must meet income-qualified requirements (levels 1 & 2, from $51,100 for a one-person household up to $168,900 for seven or more).
Your apartment or suite must be a year-round primary residence at least 12 months old, with a total assessed value at or under $754,000 (pro-rated for purpose-built rentals and equity co-ops), and primarily heated by electricity.
Landlord or strata approval is required where applicable
CleanBC pre-registration and an eligibility code are required before purchasing or installing eligible equipment. Codes are valid for 3 months.
Installation must be done by a program-registered contractor (like Vision Plumbing Heating Cooling).
Your contractor submits the rebate application within six months of the invoice date.
How to apply
Contact Vision to start the process. We’ll help confirm your eligibility, guide you through landlord/strata approval if needed, and complete rebate qualified installations. We’ll make sure your installation qualifies for the highest available rebate, and can also discuss financing options.
* Terms and conditions apply. This rebate is offered and administered by the Province of B.C.’s CleanBC Better Homes program, not Vision Plumbing Heating Cooling. Eligibility, amounts and approval are determined solely by CleanBC Better Homes and are subject to its complete terms and eligibility requirements. The program may change or end at any time without notice. You must pre-register and receive an eligibility code before installation. As a registered contractor, Vision shows the rebate on your invoice and submits the rebate application, but rebates are not guaranteed.
Plumbing & HVAC Rebates
Often there can be savings available for those looking to replace old, inefficient plumbing, heating, and water systems with more energy-efficient solutions. Save money with local rebates from:
Save money by using energy-efficient plumbing around your home in Kelowna. Vision Plumbing Heating Cooling will help you update your water heater, plumbing fixtures, and HVAC systems to meet the current standard of Energy Efficiency to increase comfort, save money, and help protect the environment.
Old furnaces can be very inefficient. Often, an older furnace has an AFUE (Annual Fuel Utilization Efficiency) of 70% or less. This means at least 30% of the fuel they use is lost. Modern condensing furnaces AFUE can be 90% or more. Choosing energy-efficient heating and cooling equipment is smart. You’ll enhance the comfort of your home and save money! If your home is switching from oil or propane to natural gas, FortisBC’s Connect to Gas program may offer rebates on an eligible high-efficiency gas furnace or boiler.
When you choose Energy Efficient units for your home, you’re helping to protect the environment by helping to reduce associated greenhouse gas emissions. Kelowna’s HVAC experts, Vision Plumbing Heating Cooling, will help you update your current furnace or air conditioner to meet the current standard of Energy Efficiency.
Check FortisBC’s current home rebates to learn more about available offers! These rebates change, so take advantage of them before they expire.
Note: Vision Plumbing Heating Cooling does not supply any of the rebates, nor are we responsible for your application being accepted and processed.
Contact us today for any of your plumbing and HVAC needs, or for help determining what services you need to qualify for rebates
Replacing a gas furnace that’s 15+ years old? Pair a new heat pump with a high-efficiency gas furnace and you could qualify for FortisBC’s dual fuel rebate.
Up to $4,000 for residential FortisBC gas customers
Up to $8,000 for income-qualified households
Eligible equipment, sizing and installation requirements apply
Can’t be combined with other FortisBC, provincial or federal rebate programs
Qualifying homeowners could receive up to $3,000 back when upgrading to a high-efficiency Navien NWP500 Series Heat Pump Water Heater
Up to $2,500 FortisBC Income-Qualified Rebate
+ $300 Navien Rebate
+ $200 Vision Plumbing Heating Cooling Top-Up
Eligibility depends on your existing water heater, household income, qualifying equipment and applicable program requirements
Valid with most offers, rebates, and financing
Maximum $3,000 potential incentive is based on qualifying for the $2,500 income-qualified FortisBC heat pump water heater rebate, an applicable $300 Navien rebate, and Vision Plumbing Heating Cooling’s $200 promotional top-up. Eligibility, equipment requirements, program dates, available funding and other terms and conditions apply. Rebates and incentives are not guaranteed and may change or end without notice. FortisBC and Navien incentives are administered by their respective organizations. Vision’s $200 top-up is a separate promotional offer from Vision Plumbing Heating Cooling. Talk to Vision for more details.
Offer valid until: 2026-12-31 00:00:00
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Seniors over 65 can now save on both products & services! Ask us about the HVAC & plumbing discount for seniors when booking your next service.
Anyone aged 65+
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Valid with most offers, rebates, and financing
Terms & Conditions apply. Talk to Vision for more details.
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Vision Plumbing Heating Cooling has been trusted for our high standards, ethical practices, and commitment to customer satisfaction across Kelowna, Vernon, Penticton, & surrounding areas throughout the Okanagan Valley since 1986.
Family owned and operated since 1986. At Vision, we see your solution!
Vision Plumbing Heating Cooling: Elevating Service Every Season
We would like to thank Vision Plumbing Heating Cooling team for a job well… More done on full replacement of the existing domestic main water service in our property. Thank you Dave Grant for your timely response to inspect a leaking domestic water service in our property. The owner himself came to discuss what is the best option for us . The next day Oakley Dickerson started the job, extremely knowledgeable and professional. Thank you to Michell for answering my calls and questions. To all the employees of Vision Plumbing Heating Cooling thank you!
Had a great experience with Vision Plumbing, Heating & Mechanical. We had… More them come out to install our new tankless hot water heater, and they did a fantastic job. The team was professional, knowledgeable, and easy to deal with. They took the time to explain everything and made sure the installation was done properly.
We also spoke with them about replacing all the Poly-B plumbing we have. They were extremely helpful in walking us through the process, explaining our options, and giving us a better understanding of what the project would involve.
Overall, a great experience. You can tell they take pride in their work and genuinely care about their customers. Would definitely recommend Vision!
After recently experiencing a flood in my home, I decided to call Vision to… More install their whole-home water and flood protection system.
I travel frequently for work, and knowing my home is now protected against potential leaks and water damage gives me incredible peace of mind, even when I’m away.
I can finally sleep easier knowing my home is protected. A huge thank you to the team at Vision for their excellent service. Highly recommend!
Travis was amazing and went the extra mile to solve all our plumbing issues.… More Vision is an excellent company and all the people I have dealt with there over the past several years have been first class. Tom and Kate Brown.
I recently had Vision Plumbing Heating Cooling install two new gas furnaces,… More a hot water heater, an air conditioning system and a humidifier in my home, and I honestly could not be happier with the entire experience.
From the very beginning, the service was exceptional. The gentleman who first came to my home to go over everything with me was incredibly thorough. He took the time to explain the different options, answered all of my questions and made sure I understood exactly what I was purchasing. There was absolutely no pressure, and I felt very comfortable with my decision.
The young man and young woman who completed the installation were equally impressive. They were professional, knowledgeable, respectful of my home and did an absolutely beautiful job. This was a fairly substantial installation, and everything was handled so efficiently and professionally from start to finish.
I purchased an AirEase system, and I am extremely pleased with my decision. I also have to mention the pricing. For the amount of equipment and work involved, I thought Vision’s pricing was amazing and represented excellent value.
What impressed me most was the people. Every person I dealt with was friendly, professional and genuinely seemed to care about doing a great job.
I would recommend Vision Plumbing Heating Cooling to anyone looking for heating, cooling or plumbing work. From the initial consultation right through to the installation, my experience was excellent. It is wonderful to deal with a company that combines great people, excellent workmanship and very fair pricing.
Thank you to the entire Vision team for such a great experience.
We just started using this company recommended by Mackenzie. We had just got… More back from a recommended by Mackenzie. We had just got back from a summer and realized our air-conditioning wasn’t working. Jarrod Came out to have a look And immediately diagnosed that we needed a new part. He was amazing, friendly, professional, and super helpful. He happened to check our furnace And noticed a few things that we hadn’t noticed since we did not do any maintenance for years . He checked the system and noticed that we were in need of a new hot water tank after 10 years. Travis showed up today and did a fantastic job, friendly, professional, and I would highly recommend him and the company! Thank you guys for everything!! We feel now that we have a brand new system and we’re ready to go for the next few years. They were completely honest, professional, and friendly. Great people to work with!
Jeff was fantastic! He came for maintenance on two very old fireplaces and they… More look fantastic! He was on time, professional and very knowledgeable. We felt very confident we were in good hands. We will be asking for Jeff again in future when we need any other servicing or repairs, and recommending him to friends and family as well.
I couldn’t be more grateful for the prompt and professional service we received.… More
The Admin team was incredibly quick to arrange a plumber for the job, and we were fortunate to be assigned Oakley.
From start to finish, Oakley’s communication was exceptional. He took the time to clearly explain what was happening, walked me through everything in detail, and kept me informed throughout the entire process.
I also really appreciated the transparency around costs. Having everything clearly explained and knowing the cost upfront before any work began made the entire experience feel honest and professional.
Oakley went above and beyond, and his professionalism, communication, and genuine care made what could have been a stressful situation incredibly straightforward
I had a great experience with Vision and my plumber, Alex. I recieved a quick… More response, clear communication, and was made aware of the cost and options beforehand. They worked with my schedule. He came prepared and fixed the leak in one visit.
We had a plumbing emergency at our bakery today, and Vision Plumbing was able… More to arrange a technician to come out the same day. As a local business owner, I really appreciate how important it is to have problems like this addressed quickly and efficiently so we can keep the business running.
The technician was professional, explained what caused the problem, and gave us different options for how to fix it rather than just pushing one solution.
Very responsive, knowledgeable, and helpful. We really appreciate the quick service and would definitely recommend Vision Plumbing to other local businesses and homeowners.
We had Vision Plumbing Heating Cooling replace our air conditioner, and the… More entire experience was outstanding. From the initial quote to the installation, the team was professional, knowledgeable, and respectful of our home. They arrived on time, completed the installation efficiently, and took the time to explain how everything worked. Our new AC is running perfectly, and the difference in comfort is incredible. I highly recommend Vision Plumbing Heating Cooling to anyone looking for honest, high-quality HVAC service!
I have an older gas fireplace that was having some issues. Jeff from Vision… More came, figured out the couple of problems it was having, repaired and cleaned it! Not only was he honest but up front and friendly. Because of how knowledgeable and easy to speak with he was, I will ask for him for any maintenance required for fireplace, healing or cooling! This is a valuable employee and representative for Vision Plumbing and Heating!
Jeff Knox has helped us with our A/C on a couple of occasions in 2025 and 2026… More and he has been wonderful to work with. He is extremely thorough and explained everything exceptionally well providing us enough information to make informed decisions at every step of the process. He has always been honest, upfront, and genuinely tries to keep the costs as reasonable as possible. We have always been highly satisfied with the services, costs and honesty at Vision Mechanical. Thank you!
Our AC unit stopped working a day before my wife went into labour. They were… More able to come in and get the AC fixed earlier than expected due to our circumstances. We had family in town able to meet Doug since we were busy in the hospital. By the time we got home the house was nice and cool again!
Very grateful to have Jadyn work on our Kitchen plumbing in such a professional… More and thorough manner. He notified me the time he would arrive. Held fast to the cost/estimate. And even cleaned up after he finished! I most definitely would go through Visions again and name request him. Five Star workmanship.
I had an outstanding experience with Vision plumbing, heating and cooling !… More Even after hours, they answered the phone immediately. From the dispatcher, Michelle, to the owner, Brent, and the technician, Oakley, the team was absolutely fabulous. I felt truly heard, valued, and cared for—they went above and beyond to get my water heater back up and running. The technician was so friendly, personable, and kind—I can’t thank them enough. I highly recommend them!
We were very happy with the service from Vision Plumbing. They arrived right… More on time and provided professional, high-quality work at a reasonable price.
They handled our Poly B replacement from start to finish, including the drywall repairs, which made the whole process much easier. We really appreciated that they took the time to explain everything clearly without trying to oversell us on unnecessary extras. We actually learned quite a bit from them!
Highly recommend their helpful and professional team.
We needed a full furnace and AC system replaced; with the old, neglected units… More reaching end of life.
Vision had a great process of inspection, quoting, and final fitting operations. Communication was stellar throughout and the interactions were always very friendly, supportive and knowledgeable.
Jeff conducted the initial inspection, to which I thank for educating me on a lot of unknowns.
Jamie And Doug were excellent in the whole replacement and fitting exchange of the systems. Getting the old furnace unit out, with the new one in on the same day to ensure we stayed heated through the night as a top priority. They were open to my questions and eagerness to learn, and were overall very professional and friendly.
Through and through a supreme service that I would recommend in a heartbeat.
Thank you.
Oakley did a beautiful job of the install of a new navien water heater and a… More new water softener. We couldn't be more pleased with the results of the installation and his explanation of how every thing works on this equipment. We also liked his professional manner. He also did an excellent job of cleaning up after the installs were done.
To sum up we're very pleased and would not hesitate to have him do more work for us should the need ever arise.
Russ and Wendy Paul
New to the Okanagan and in need of a new furnace and air conditioner before… More the summer heat hits. Thanks to Dave for an fair and reasonable quote, we chose Vision. Oakley, Jamie, and Doug were prompt, friendy and knowledgeable. Did great job. Jeff completed the inspection and answered all of our questions with expertise. Great team! We highly recommend.
Exceptionally quick and great service from Oakley and the rest of team. I had… More an undiagnosed septic smell in my place and we had tried absolutely every thing and nothing worked. As soon he came in he was able to let us know it was an issue with the roof vent. They quickly fixed the issue and it had been great since. Very fast and reliable team.
Excellent service and speedy response! Had a small water leak after hours and… More Slav was able to show up and fix it in 15 minutes. My family much appreciated the quick response and quality service. Great customer service, I highly recommend Vision Plumbing!
Kjel was awesome! He called in advance and confirmed he would arrive on schedule.… More Once here, he quickly determined that the condensation neutralizer installed by a different company was backing up due to poor installation. He rectified the problem, checked the rest of the system, and explained things very clearly. 100% recommend Kjel and Vision Plumbing, Heating, and Cooling!
Excellent service! They responded within minutes and arrived quickly. The plumber… More was professional, knowledgeable, and did a great job. Everything was explained clearly and the work was done efficiently.
Quality work and great customer service. I would highly recommend this company for any plumbing needs.
Vision Plumbing should be congratulated on retaining such an excellent employee… More like Oakley. He was very professional, extremely personable, and timely with his repair work performed on our free standing bathtub faucet assembly. He disassembled the existing unit to see if it could be repaired, which it could not because of its twisted lines, then reinstalled a new unit immediately. This work was all performed on the same day that I called Vision! I had never used Vision before, and this was the first time I met Oakley. Our condo manager recommended Vision to me, and I am thrilled that he did. Thanks Vision Plumbing...and THANKS Oakley! I need to add that Michelle in the office was first class too for organizing it all for me!
Vision Plumbing should be congratulated on retaining such an excellent employee… More like Oakley. He was very professional, extremely personable, and timely with his repair work performed on our free standing bathtub faucet assembly. He disassembled the existing unit to see if it could be repaired, which it could not because of its twisted lines, then reinstalled a new unit immediately. This work was all performed on the same day that I called Vision! I had never used Vision before, and this was the first time I met Oakley. Our condo manager recommended Vision to me, and I am thrilled that he did. Thanks Vision Plumbing...and THANKS Oakley! I need to add that Michelle in the office was first class too for organizing it all for me!
We've had Visions out to service our 30+ year old gas fireplaces a few… More times over the years. Each time, the admin person and technicians have been very friendly and efficient. We've just had Kjel by to replace a part in one of our fireplaces and he did an excellent job. His experience and analytical nature helped him quickly find the root of the problem. He ordered the necessary part and then was back to install it. Kjel is THE BEST. I highly recommend calling Vision and hopefully you will be lucky enough to have Kjel assigned to your job.
We needed our indoor and outdoor poly-B replaced, and after meeting with 5 different… More options, we chose to work with Dave at Vision. He was the most clear and realistic about the project, and from the start he was on the ball with communication. Michelle, who ran communications, was also fantastic. Their expectations and timelines were followed to a tee, and we were provided updates throughout on the job progress. I really have nothing but good things to say about working with Dave and his team. They made a very intimidating process as easy and streamlined as possible. 10/10 would recommend to anyone based on our experience.
I highly recommend Vision for fair and friendly service. We received professional,… More friendly, thorough service from Chelsea, Dave, Jeff and Jamie - thank you! When my HE furnace quit working I called Vision. As I suspected my furnace was not worth fixing. I was very impressed by the quick and thorough quote and install. Another bonus was the service fee was much less than other companies and they credited it back to me when I purchased the furnace.
Had Jeff the furnace/fireplace over to check out a few things and what a knowledgeable… More guy!!! Went over in great detail the issues I had and fixed them in a very timely manner and good pricing!! Highly recommend Jeff and the team at Visions Plumbing and Heating for all your residential and commercial needs !!
Had a very pleasant experience with Vision Plumbing and Heating. Our gas fireplace… More was not working and we needed a service call to check it out. Unfortunately we had to cancel the first service call due to a medical emergency in our family. They were very understanding and weren’t pushing at all about rebooking. We didn’t rebook until over a month later.
When we did rebook, the sent Jeff Knox to the call. From the reminder text to the final beautiful flames again flowing, Jeff was a pleasure to work with. His attention to detail, expert experience in identifying the problem quickly and fast replacement of the part was Jeff’s super powers. He even went beyond the call of duty and cleaned every part of the fire place plus making it prettier for us. Unexpected but so greatly appreciated that a contractor would care that much about his customers. I highly recommend Jeff and Vision for your fireplace repair needs.
I won a Smart Water Protection System from Vision at a home show in the fall… More and I received it today. Thank you!! I am very grateful. They were going to get them to install it but our new home is too far away (totally reasonable), so I want to say thank you anyways because we would have gotten the install had we been staying in Kelowna.
The person I was talking with was very friendly & I appreciate that they still gave me the system even though I’m moving outside of their service area.
Jeff did and amazing job on repairing our gas fireplace! It was a particularly… More tricky job but he figured things out very quickly, even gave some good tips and cleaned the glass. Would absolutely recommend!
A big thanks to Jarrod for getting my fireplace working. Jarrod was a true professional.… More He explained what was wrong with the fireplace and option to fix it. He even gave me the option to use a wall switch or go with a programable Honeywell. I sure like being able to choose options based on the amount of money I wanted to spend. Thanks again and I’ll definitely be using Vision again.
We chose Vision Plumbing to replace our old "Through-the-Wall" noisy… More AC unit with a new Hisense 1-ton Mini-Split AC Heat Pump. Vision Plumbing has done several of these conversion in our Brandt's Crossing Strata.
Visons heads up the whole project, contracting out the removal of the old Though-the-Wall unit, closing the big hole in the wall, finishing and painting the interior wall, and finishing, stuccoing and painting the exterior wall. The finish of the wall prep work was excellent with exact paint matching.
Then Visions arranged a day for the Hisense equipment install and contracted an electrician to upgrade the old AC 110 circuit to the required 220 circuit. The Visions team of Jamie and Doug did a super job of installing both the inside Hisense heating/cooling unit and the outside Hisense condenser / fan unit. Jamie and Doug were super organized and laid out floor protectors before any work was done. The finished project looks perfect with all cables and conduits neatly secured and totally plumb. See my attached finished pictures. 5-stars from me.
Esteban did a great job installing our Sinope leak detector system. He was very… More thorough explaining how the system works. Most importantly, he got us set up on the app so we are now very confident our house well be well monitored if there's a plumbing issue!
Brent and his team did an excellent job replacing the waterline from the street… More to our house. Communication was great. The work was done professionally and fast. We are very happy with the results.
Have used Vision Mechanical for 4 years consistently for may Furnace and Fireplace… More service and repairs.
Have had very good experience in particular with the technician Jeff, he always does an excellent job, he lays out all the options, follows up, and puts himself in the customers shoes.
Jeff is very honest and polite and leaves me and my wire feeling we are getting the most value for our money spent on servicing and maintaining the mechanical systems of our house!
Vision's speed for service calls is superb. Within one hour of requesting… More a service call after a long week end, Jeff arrived and provided excellent diagnostics of my heat pump issue and clearly explained what he was doing as he was performing the checks. All thumbs up with Visions.
We would like to thank Vision Plumbing Heating Cooling team for a job well… More done on full replacement of the existing domestic main water service in our property. Thank you Dave Grant for your timely response to inspect a leaking domestic water service in our property. The owner himself came to discuss what is the best option for us . The next day Oakley Dickerson started the job, extremely knowledgeable and professional. Thank you to Michell for answering my calls and questions. To all the employees of Vision Plumbing Heating Cooling thank you!
Had a great experience with Vision Plumbing, Heating & Mechanical. We had… More them come out to install our new tankless hot water heater, and they did a fantastic job. The team was professional, knowledgeable, and easy to deal with. They took the time to explain everything and made sure the installation was done properly.
We also spoke with them about replacing all the Poly-B plumbing we have. They were extremely helpful in walking us through the process, explaining our options, and giving us a better understanding of what the project would involve.
Overall, a great experience. You can tell they take pride in their work and genuinely care about their customers. Would definitely recommend Vision!
After recently experiencing a flood in my home, I decided to call Vision to… More install their whole-home water and flood protection system.
I travel frequently for work, and knowing my home is now protected against potential leaks and water damage gives me incredible peace of mind, even when I’m away.
I can finally sleep easier knowing my home is protected. A huge thank you to the team at Vision for their excellent service. Highly recommend!
Travis was amazing and went the extra mile to solve all our plumbing issues.… More Vision is an excellent company and all the people I have dealt with there over the past several years have been first class. Tom and Kate Brown.
I recently had Vision Plumbing Heating Cooling install two new gas furnaces,… More a hot water heater, an air conditioning system and a humidifier in my home, and I honestly could not be happier with the entire experience.
From the very beginning, the service was exceptional. The gentleman who first came to my home to go over everything with me was incredibly thorough. He took the time to explain the different options, answered all of my questions and made sure I understood exactly what I was purchasing. There was absolutely no pressure, and I felt very comfortable with my decision.
The young man and young woman who completed the installation were equally impressive. They were professional, knowledgeable, respectful of my home and did an absolutely beautiful job. This was a fairly substantial installation, and everything was handled so efficiently and professionally from start to finish.
I purchased an AirEase system, and I am extremely pleased with my decision. I also have to mention the pricing. For the amount of equipment and work involved, I thought Vision’s pricing was amazing and represented excellent value.
What impressed me most was the people. Every person I dealt with was friendly, professional and genuinely seemed to care about doing a great job.
I would recommend Vision Plumbing Heating Cooling to anyone looking for heating, cooling or plumbing work. From the initial consultation right through to the installation, my experience was excellent. It is wonderful to deal with a company that combines great people, excellent workmanship and very fair pricing.
Thank you to the entire Vision team for such a great experience.
We just started using this company recommended by Mackenzie. We had just got… More back from a recommended by Mackenzie. We had just got back from a summer and realized our air-conditioning wasn’t working. Jarrod Came out to have a look And immediately diagnosed that we needed a new part. He was amazing, friendly, professional, and super helpful. He happened to check our furnace And noticed a few things that we hadn’t noticed since we did not do any maintenance for years . He checked the system and noticed that we were in need of a new hot water tank after 10 years. Travis showed up today and did a fantastic job, friendly, professional, and I would highly recommend him and the company! Thank you guys for everything!! We feel now that we have a brand new system and we’re ready to go for the next few years. They were completely honest, professional, and friendly. Great people to work with!
Jeff was fantastic! He came for maintenance on two very old fireplaces and they… More look fantastic! He was on time, professional and very knowledgeable. We felt very confident we were in good hands. We will be asking for Jeff again in future when we need any other servicing or repairs, and recommending him to friends and family as well.
I couldn’t be more grateful for the prompt and professional service we received.… More
The Admin team was incredibly quick to arrange a plumber for the job, and we were fortunate to be assigned Oakley.
From start to finish, Oakley’s communication was exceptional. He took the time to clearly explain what was happening, walked me through everything in detail, and kept me informed throughout the entire process.
I also really appreciated the transparency around costs. Having everything clearly explained and knowing the cost upfront before any work began made the entire experience feel honest and professional.
Oakley went above and beyond, and his professionalism, communication, and genuine care made what could have been a stressful situation incredibly straightforward
I had a great experience with Vision and my plumber, Alex. I recieved a quick… More response, clear communication, and was made aware of the cost and options beforehand. They worked with my schedule. He came prepared and fixed the leak in one visit.
We had a plumbing emergency at our bakery today, and Vision Plumbing was able… More to arrange a technician to come out the same day. As a local business owner, I really appreciate how important it is to have problems like this addressed quickly and efficiently so we can keep the business running.
The technician was professional, explained what caused the problem, and gave us different options for how to fix it rather than just pushing one solution.
Very responsive, knowledgeable, and helpful. We really appreciate the quick service and would definitely recommend Vision Plumbing to other local businesses and homeowners.
We had Vision Plumbing Heating Cooling replace our air conditioner, and the… More entire experience was outstanding. From the initial quote to the installation, the team was professional, knowledgeable, and respectful of our home. They arrived on time, completed the installation efficiently, and took the time to explain how everything worked. Our new AC is running perfectly, and the difference in comfort is incredible. I highly recommend Vision Plumbing Heating Cooling to anyone looking for honest, high-quality HVAC service!
I have an older gas fireplace that was having some issues. Jeff from Vision… More came, figured out the couple of problems it was having, repaired and cleaned it! Not only was he honest but up front and friendly. Because of how knowledgeable and easy to speak with he was, I will ask for him for any maintenance required for fireplace, healing or cooling! This is a valuable employee and representative for Vision Plumbing and Heating!
Jeff Knox has helped us with our A/C on a couple of occasions in 2025 and 2026… More and he has been wonderful to work with. He is extremely thorough and explained everything exceptionally well providing us enough information to make informed decisions at every step of the process. He has always been honest, upfront, and genuinely tries to keep the costs as reasonable as possible. We have always been highly satisfied with the services, costs and honesty at Vision Mechanical. Thank you!
Our AC unit stopped working a day before my wife went into labour. They were… More able to come in and get the AC fixed earlier than expected due to our circumstances. We had family in town able to meet Doug since we were busy in the hospital. By the time we got home the house was nice and cool again!
Very grateful to have Jadyn work on our Kitchen plumbing in such a professional… More and thorough manner. He notified me the time he would arrive. Held fast to the cost/estimate. And even cleaned up after he finished! I most definitely would go through Visions again and name request him. Five Star workmanship.
I had an outstanding experience with Vision plumbing, heating and cooling !… More Even after hours, they answered the phone immediately. From the dispatcher, Michelle, to the owner, Brent, and the technician, Oakley, the team was absolutely fabulous. I felt truly heard, valued, and cared for—they went above and beyond to get my water heater back up and running. The technician was so friendly, personable, and kind—I can’t thank them enough. I highly recommend them!
We were very happy with the service from Vision Plumbing. They arrived right… More on time and provided professional, high-quality work at a reasonable price.
They handled our Poly B replacement from start to finish, including the drywall repairs, which made the whole process much easier. We really appreciated that they took the time to explain everything clearly without trying to oversell us on unnecessary extras. We actually learned quite a bit from them!
Highly recommend their helpful and professional team.
We needed a full furnace and AC system replaced; with the old, neglected units… More reaching end of life.
Vision had a great process of inspection, quoting, and final fitting operations. Communication was stellar throughout and the interactions were always very friendly, supportive and knowledgeable.
Jeff conducted the initial inspection, to which I thank for educating me on a lot of unknowns.
Jamie And Doug were excellent in the whole replacement and fitting exchange of the systems. Getting the old furnace unit out, with the new one in on the same day to ensure we stayed heated through the night as a top priority. They were open to my questions and eagerness to learn, and were overall very professional and friendly.
Through and through a supreme service that I would recommend in a heartbeat.
Thank you.
Oakley did a beautiful job of the install of a new navien water heater and a… More new water softener. We couldn't be more pleased with the results of the installation and his explanation of how every thing works on this equipment. We also liked his professional manner. He also did an excellent job of cleaning up after the installs were done.
To sum up we're very pleased and would not hesitate to have him do more work for us should the need ever arise.
Russ and Wendy Paul
New to the Okanagan and in need of a new furnace and air conditioner before… More the summer heat hits. Thanks to Dave for an fair and reasonable quote, we chose Vision. Oakley, Jamie, and Doug were prompt, friendy and knowledgeable. Did great job. Jeff completed the inspection and answered all of our questions with expertise. Great team! We highly recommend.
Exceptionally quick and great service from Oakley and the rest of team. I had… More an undiagnosed septic smell in my place and we had tried absolutely every thing and nothing worked. As soon he came in he was able to let us know it was an issue with the roof vent. They quickly fixed the issue and it had been great since. Very fast and reliable team.
Excellent service and speedy response! Had a small water leak after hours and… More Slav was able to show up and fix it in 15 minutes. My family much appreciated the quick response and quality service. Great customer service, I highly recommend Vision Plumbing!
Kjel was awesome! He called in advance and confirmed he would arrive on schedule.… More Once here, he quickly determined that the condensation neutralizer installed by a different company was backing up due to poor installation. He rectified the problem, checked the rest of the system, and explained things very clearly. 100% recommend Kjel and Vision Plumbing, Heating, and Cooling!
Excellent service! They responded within minutes and arrived quickly. The plumber… More was professional, knowledgeable, and did a great job. Everything was explained clearly and the work was done efficiently.
Quality work and great customer service. I would highly recommend this company for any plumbing needs.
Vision Plumbing should be congratulated on retaining such an excellent employee… More like Oakley. He was very professional, extremely personable, and timely with his repair work performed on our free standing bathtub faucet assembly. He disassembled the existing unit to see if it could be repaired, which it could not because of its twisted lines, then reinstalled a new unit immediately. This work was all performed on the same day that I called Vision! I had never used Vision before, and this was the first time I met Oakley. Our condo manager recommended Vision to me, and I am thrilled that he did. Thanks Vision Plumbing...and THANKS Oakley! I need to add that Michelle in the office was first class too for organizing it all for me!
Vision Plumbing should be congratulated on retaining such an excellent employee… More like Oakley. He was very professional, extremely personable, and timely with his repair work performed on our free standing bathtub faucet assembly. He disassembled the existing unit to see if it could be repaired, which it could not because of its twisted lines, then reinstalled a new unit immediately. This work was all performed on the same day that I called Vision! I had never used Vision before, and this was the first time I met Oakley. Our condo manager recommended Vision to me, and I am thrilled that he did. Thanks Vision Plumbing...and THANKS Oakley! I need to add that Michelle in the office was first class too for organizing it all for me!
We've had Visions out to service our 30+ year old gas fireplaces a few… More times over the years. Each time, the admin person and technicians have been very friendly and efficient. We've just had Kjel by to replace a part in one of our fireplaces and he did an excellent job. His experience and analytical nature helped him quickly find the root of the problem. He ordered the necessary part and then was back to install it. Kjel is THE BEST. I highly recommend calling Vision and hopefully you will be lucky enough to have Kjel assigned to your job.
We needed our indoor and outdoor poly-B replaced, and after meeting with 5 different… More options, we chose to work with Dave at Vision. He was the most clear and realistic about the project, and from the start he was on the ball with communication. Michelle, who ran communications, was also fantastic. Their expectations and timelines were followed to a tee, and we were provided updates throughout on the job progress. I really have nothing but good things to say about working with Dave and his team. They made a very intimidating process as easy and streamlined as possible. 10/10 would recommend to anyone based on our experience.
I highly recommend Vision for fair and friendly service. We received professional,… More friendly, thorough service from Chelsea, Dave, Jeff and Jamie - thank you! When my HE furnace quit working I called Vision. As I suspected my furnace was not worth fixing. I was very impressed by the quick and thorough quote and install. Another bonus was the service fee was much less than other companies and they credited it back to me when I purchased the furnace.
Had Jeff the furnace/fireplace over to check out a few things and what a knowledgeable… More guy!!! Went over in great detail the issues I had and fixed them in a very timely manner and good pricing!! Highly recommend Jeff and the team at Visions Plumbing and Heating for all your residential and commercial needs !!
Had a very pleasant experience with Vision Plumbing and Heating. Our gas fireplace… More was not working and we needed a service call to check it out. Unfortunately we had to cancel the first service call due to a medical emergency in our family. They were very understanding and weren’t pushing at all about rebooking. We didn’t rebook until over a month later.
When we did rebook, the sent Jeff Knox to the call. From the reminder text to the final beautiful flames again flowing, Jeff was a pleasure to work with. His attention to detail, expert experience in identifying the problem quickly and fast replacement of the part was Jeff’s super powers. He even went beyond the call of duty and cleaned every part of the fire place plus making it prettier for us. Unexpected but so greatly appreciated that a contractor would care that much about his customers. I highly recommend Jeff and Vision for your fireplace repair needs.
I won a Smart Water Protection System from Vision at a home show in the fall… More and I received it today. Thank you!! I am very grateful. They were going to get them to install it but our new home is too far away (totally reasonable), so I want to say thank you anyways because we would have gotten the install had we been staying in Kelowna.
The person I was talking with was very friendly & I appreciate that they still gave me the system even though I’m moving outside of their service area.
Jeff did and amazing job on repairing our gas fireplace! It was a particularly… More tricky job but he figured things out very quickly, even gave some good tips and cleaned the glass. Would absolutely recommend!
A big thanks to Jarrod for getting my fireplace working. Jarrod was a true professional.… More He explained what was wrong with the fireplace and option to fix it. He even gave me the option to use a wall switch or go with a programable Honeywell. I sure like being able to choose options based on the amount of money I wanted to spend. Thanks again and I’ll definitely be using Vision again.
We chose Vision Plumbing to replace our old "Through-the-Wall" noisy… More AC unit with a new Hisense 1-ton Mini-Split AC Heat Pump. Vision Plumbing has done several of these conversion in our Brandt's Crossing Strata.
Visons heads up the whole project, contracting out the removal of the old Though-the-Wall unit, closing the big hole in the wall, finishing and painting the interior wall, and finishing, stuccoing and painting the exterior wall. The finish of the wall prep work was excellent with exact paint matching.
Then Visions arranged a day for the Hisense equipment install and contracted an electrician to upgrade the old AC 110 circuit to the required 220 circuit. The Visions team of Jamie and Doug did a super job of installing both the inside Hisense heating/cooling unit and the outside Hisense condenser / fan unit. Jamie and Doug were super organized and laid out floor protectors before any work was done. The finished project looks perfect with all cables and conduits neatly secured and totally plumb. See my attached finished pictures. 5-stars from me.
Esteban did a great job installing our Sinope leak detector system. He was very… More thorough explaining how the system works. Most importantly, he got us set up on the app so we are now very confident our house well be well monitored if there's a plumbing issue!
Brent and his team did an excellent job replacing the waterline from the street… More to our house. Communication was great. The work was done professionally and fast. We are very happy with the results.
Have used Vision Mechanical for 4 years consistently for may Furnace and Fireplace… More service and repairs.
Have had very good experience in particular with the technician Jeff, he always does an excellent job, he lays out all the options, follows up, and puts himself in the customers shoes.
Jeff is very honest and polite and leaves me and my wire feeling we are getting the most value for our money spent on servicing and maintaining the mechanical systems of our house!
Vision's speed for service calls is superb. Within one hour of requesting… More a service call after a long week end, Jeff arrived and provided excellent diagnostics of my heat pump issue and clearly explained what he was doing as he was performing the checks. All thumbs up with Visions.
